Answering Legal Reviews

Name: Answering Legal
Address: 120, Lake Avenue South Suite 12,, Nesconset
Rating: 4.84

4.8 Rating 230 Reviews

96 %

of reviewers recommend Answering Legal

Company Reviews

Metrics

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4.8

Based on 230 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Answering Legal 5 star review on 12th June 2022

Fatos Dervishi

Answering Legal 5 star review on 26th April 2021

Michael Palumbo

Answering Legal 5 star review on 19th March 2021

Law Schweiger

Anonymous

Anonymous // 01/01/2019

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“Very competent service. Clients have complemented their work.”

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(Nesconset, 11767) - Posted 1 week ago

“Very high quality during the trial period. Not so much once you start paying.”

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(Nesconset, 11767) - Posted 2 weeks ago

“Outstanding service!”

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(Nesconset, 11767) - Posted 2 weeks ago

“Answering Legal is proving to be invaluable to my practice. While I have been on vacation this week, they have handled many calls and have been extremely helpful and professional.”

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(Nesconset, 11767) - Posted 1 month ago

“Answering Legal is nothing short of amazing! Without their excellent service, I would still be returning calls and chasing potential new clients. But Answering Legal has made life as a Solo Practitioner efficient, effective, and more doable during peak seasons. Oh and you can’t beat their prices!”

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(Nesconset, 11767) - Posted 1 month ago

“I am in the first month of service with Answering Legal. I switched from ReceptionHQ. Pros: The intake and call answering is highly customizable. Answering Legal team is very responsive to requests. Receptionists are very professional and accurately take down information. Ability to connect with Calendly scheduling tool, with the AL receptionists scheduling multiple appointment types. Cons: The cost is quite a bit higher than my prior answering service, but based on the service provided by AL, it is well worth the increased cost.”

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(Nesconset, 11767) - Posted 1 month ago

“I've used Answering legal for more than a decade. My clients think I have multiple employees who answer the phone when in fact I am a sole practitioner. The clients are satisfied that they are speaking to a live person instead of leaving a message or sending a text. They are happy to be heard and their anxiety is assuaged. This is one of the best investments you can make to secure and retain clients.”

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Posted 2 years ago

“Great service!”

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Posted 2 years ago

“Great service!”

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Posted 2 years ago

“Answering Legal provides top-notch service, answering our over-flow and after-hours calls. They are an extension of our office allowing us to provide a higher level of service to our customers.”

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Posted 2 years ago

“The service has been fantastic.”

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Posted 2 years ago

“Excellent service from wonderful people! A pleasure to work with while I was transitioning from an active practice into retirement. I received consistent compliments on the professionalism of the staff that were answering my phone. HIGHLY RECOMMEND! Perfect services at every stage. They will walk you through everything! Every law office should use for after hours calls. If I could invest in Answering Legal I would do it today! Top Quality and Professional!”

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Posted 2 years ago

“Answering Legal have made my life so much better. They handle call screening, contact information, and do so day or night in English or Spanish. When we cannot take a call right away, at least we have enough information to immediately send a message to the potential client or caller that we got their request for help, and we are working on an answer right away. Callers love that.”

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Posted 2 years ago

“I began using Answering Legal in March of 2022 and it has been an excellent experience. The Answering Legal team hase been extremely kind and helpful every step of the way. I would recomend Answering Legal to any attorney who is looking for a top-tier answering service.”

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Posted 2 years ago

“Please, please, please have your system put in email subject line the caller's name! Also, the agents must follow instructions AND use their common sense to handle calls. Also, the message need to be more clear as to how a call was handled.”

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Posted 2 years ago

“Their service has improved efficiency and allowed us to rid ourselves of the constant interruption of phone calls.”

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Posted 2 years ago

“I switched from another answering service to Answering Legal a couple months ago. The difference has been remarkable. The intake specialists do a great job of screening prospective clients and answering general calls as well. I couldn't be happier.”

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Posted 2 years ago

“Professional, articulate and trustworthy. Definitely Worth it!”

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Posted 2 years ago

“I love answering legal, they take my calls when I'm busy and send me good complete detailed messages. I would certainly recommend to any law firm!”

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Posted 2 years ago

“Answering Legal is a game changer! No law office should be using any other service. The staff is firstrate and very flexible on how they send messages. My clients love the team at Answering Legal and the transition was smooth and required no involvement from me or my staff. I have not missed a single phone call! I highly recommend Answering Legal.”

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Posted 2 years ago

Answering Legal is rated 4.8 based on 230 reviews