“Please, please, please have your system put in email subject line the caller's name! Also, the agents must follow instructions AND use their common sense to handle calls. Also, the message need to be more clear as to how a call was handled.”
“Answering Legal is inconsistent with how calls are handled by their employees. Many of them are great and friendly. However many times calls are not even attempted to be patched through.”
“good service with two qualifications: (1) every few months they call back wanting to increase the rates and most recently claiming the right to bill for overages if I don't call back by a deadline; (2) calls are forwarded before I have a chance to answer.”
