Ordered a sweater for my wife during Black Friday. No updates from anthro after 3 weeks. Followed up, was promised the package was close by and would be delivered within a few days. Another week goes by, I follow up again. Anthro says they will find the package and says it'll be delivered by Christmas eve. No delivery. I follow up again - Anthro says the package is lost and they will get back to me in 24-48 hours. No one gets back to me. I follow up again. They say they escalated the matter and will get back to me. No one gets back to me. No offer to make this situation right. Just a canned reply from customer service and now, upon my 5th follow up on an item I purchased nearly 5 weeks ago they tell me they will refund the item. DO NOT BUY FROM ANTHRO ONLINE.