Like the other reviews below - a terrible company to deal with online (I called one of their stores and the store manager said this part of their business was rubbish, which says it all!). Beginning of May 2022 I bought 4 plates, 4 side plates and 4 bowls (1 of each of 4 colours) - and obviously they weren't sent as one delivery but as different deliveries. After half the order went AWOL, I emailed the company, which prompted most of the other items being sent through - bar two plates. I emailed again and said I'd have preferred it if they'd have just told me to wait a week and then sent it all though as one job lot. 'Yeap, we'll send it' they replied. I waited about a month. The plates failed to show up. I emailed again end July 2022 and got told I'd be refunded and would have to reorder. I explained that I'd qualified for free delivery and had had got them at a special offer price - having ordered everything together and to make me now reorder when none of this - esp as none of this was my fault - was a little tight of them. I got the same standard email. I asked for a more senior member of staff to speak to me. 'Can't do that' they replied. I asked for a phone number - got given a phone number with far too many numbers in it (I phoned up a store instead for the number and to see if they had the 2 plates I needed in stock). Got through to a human (though this is questionable as they pretty much sounded like a robot and read a script). 'We can't help' was the reply from the script. Got annoyed, demanded to speak to someone else. Got pushed up stream. Spoke to a less robot human. Refund is happening. Note it on my account so I can get free delivery and repurchase at the discount price. Not real effort to apologies though. Look online.... on of the two plates is on back order and seems to just be on back order for eternity. All this for a few plates and bowls - christ think of the van emissions alone in the split delivery, think of the bad rep this company are sowing, think of this lost customer who will now not be buying from them again. Period. Next time shop local.