I have ordered item from them on 7/12. The product page stated that it would be delivered within 3-5 days. After about 4-5 days I have recevied email that order was shipped with the tracking number provided. Not quick turnaround but ok, everyone are busy now during peak season. After another 2 days I have checked tracking and I found the parcel has not even been picked by the carrier, so I decided to contact them then. For my first contact email which was my reply to their order confirmation (so all order details were included), they have replied after about 3-4 days that I have not provided order number in my message so they are not able to find my order, so I have replied to them with my order number which was included anyway in my first message. Then after another few days of waiting they have replied that my order is delayed. Wow! Thanks for telling me that as otherwise I wouldn't be aware of this! They have said it will take another few days to investigate. Today is 19/12 and order is still not delivered. I have contacted their support several times and they only reply with few days delay plus their replies are a good joke. I really regret ordering with them. The product I ordered was a Christmas present which is unlikely to be delivered before Christmas, so will seek for full refund which will cause me wasting even more time fighting with them for a refund now.