I ordered several items for Christmas and realized I had provided the incorrect street address. That was my error. Where I find fault is with Anthro’s customer service. Once I realized my error I tried numerous times to reach their Customer service. I attempted an on line chat, I left my email with my concern, a remained on hold for over 45 min several days in a row and never spoke to, or heard from a customer service representative. I finally called the local store and a very kind manager indicated they too were having difficulty reaching customer service. The items I ordered were returned to where they originated from and my account was credited in the end but the annoyance was great. I won’t order from this company again.