I placed an order over a month ago, for to dresses, I contacted Anthropologie two weeks after my order to state I hadn’t received it and they stated that it was sent to the wrong address. They offered a refund I told them I wasn’t interested in a refund and that I would like to have the dresses sent back to me when they reached their fulfillment center I was told that this would be done. I followed up two weeks later and was told that the order had just arrived and that it would be sent back out to me. I followed up again three weeks later which is today. I was told that they had sent me a refund on yesterday, and my dresses were not available. So I think their customer service at this point in time sucks, because I was told three times my dresses would be sent to me. And then today after I called them I was told that I have been assured a refund and that your dresses are not available. I have enjoyed shopping with anthropology over the years. However this is more than disappointing.
4 years ago
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