I have made 3 purchases from them and each one has been a problem. The first was two metal tray towers. They were a complete disaster. The trays weren't leveled before soldering so they were all wonky in different ways. Six trays all crooked. The finials on top leaned over significantly to one side on both making them unsightly. Also not all the feet stood on the surface on which they were placed. This is not quality. They did refund my money though. The second purchase was a wooden shutter. Upon opening the box there was a exceedingly strong chemical/petroleum odor. It was so bad I could not even leave it in the house. They were told of this but offered no solution. I have had it airing out for a couple of months now. The smell has greatly reduced but is not completely gone. I don't know that it will ever be useable. The third is a vase that I have been waiting an inordinate amount of time to receive. I hope there won't be a problem with that. I strongly believe they need to step up their quality control.