“I absolutely LOVE Antique Farmhouse and have been back to purchase again and again. Antique Farmhouse offers top shelf home decor that blends with a number of decorating styles. I have never been disappointed yet with anything I have purchased. In addition, the fantastic customer service representatives are wonderful to deal with when there is an issue. Recently I ordered an item that came as a set of three. Despite being double-boxed, one of the items was damaged in transit. Antique Farmhouse sent a complete replacement of the set at no additional charge, even though only one item was damaged. That is customer service with integrity that goes above and beyond. Kim was pleasant, courteous and friendly and quick to respond to my complaint until it reached a resolution. For top quality home decor delivered with a smile, don't go anywhere else.”
“Do not order from this company. I ordered a $200.00 coverlet. It did not fit my bed and the quality was subpar. It didn't look like the picture at all. I immediately contacted the company to return and was told it was final sale. No where does it say "final sale" on the website or on the receipt. This company scammed me and there is nothing I can do to resolve the problem. I don't know how company's can get away with this outrageous behavior. My only alternative is to warn fellow buyers of Antique Farmhouse's terrible business practices - immoral and greedy.”
“First off I have ordered many items from this shop and never once been disappointed. Everything is packaged with care and shipped promptly. I love shopping here bc it so unique and the customer service is simply the best! Doesn't get better than Antique Farmhouse!”
“Antique Farmhouse has always been diligent about giving me great service and I have been a customer for many years.
A good example of this is Lori’s help during the resent winter storm that swept through the South and East Coast. We had to change delivery dates for an item ordered from Antique Farmhouse because of the weather and personal travel plans and Lori patiently followed through with every request I made for a new delivery dates.
Never has anyone at Antique Farmhouse been anything but professional, kind and extremely helpful!”
“I have been a customer for years and continue to refer Antiquefarmhouse. When scrolling through the artwork for Christmas I feel in love with Santa checking it twice. The choice of size and frame color would fit on our mantle and go with our decor. With the help of Lori to narrow down the date of delivery, I knew it was just a couple of days later. Received it and fits perfect. Thank you”
“I had a great experience with Lori and her customer service! The Santa picture I bought is beautiful and was worth the wait! It’s exactly what I was looking for.”
“Items take too long to ship, then they use the slowest shipping service. If something is damaged you have to reorder and that takes another 3-4 weeks to arrive. Not worth the trouble. Quality of items are not that good. I wont be ordering from them any more.”
“I’m very disappointed with the items I ordered. The bells were not spaced evenly on the string and the pumpkin sign was darker than what was displayed on the website. Low quality standards don’t work for me.”
“Would give zero stars if I could. They waited THREE WEEKS to tell me the cabinet I ordered was out of stock. This is AFTER I emailed specifically asking if it was in stock because I had ordered it from somewhere else only to find out after a week it was no longer available. Meanwhile they have my payment for those three weeks. Totally unacceptable and an extremely poor way to run a business”
“I ordered a 2x4 floor mat and when it came it looked like a piece of old linoleum. When I contacted them for a return label they told me it came from a vendor and they won't take it back.
Very poor customer service. It truly is a piece of junk”
“I purchased the vintage pie safe and was so disappointed. When it arrived it was crooked and not just the door either, the way it was built was uneven so there is no fixing it. I contacted antique farmhouse and was told they didn’t have any in stock they were sold out, so they offered me a partial refund, which I did accept since they were sold out. However I was not informed they would be restocked in just one month or I would have returned the item and purchased a replacement. I really wanted the pie safe but I don’t even like to use it for my displays because it looks crooked.”
“I asked a question about the Happy Jack-o'-Lantern Tea Light Holder
and Lori happily answered. I appreciated her quick and positive response. I can't wait to get my lantern and start decorating for fall.”
“Very impressed with the customer service Antique Farmhouse provides. Kim is phenomenal and have worked with other great service reps as well. Product is very unique and well made. Highly recommend Antique Farmhouse!”
“Their customer service is great! I goggled them with a question on Sun. They said they would contact me soon which they did on Monday am. They could not have been nicer. I would recommend them.”
“Such a great experience all the way around! I have shopping Antique Farmhouse several times. What a great selection of products/items for the home. As I have a more traditional style, I LOVE so many of their themes and offerings. Communication upon order is great, delivery is timely and customer service is fantastic! Finding all of these in a retailer these days is rare. So do yourself a favor and place an order from Antique Farmhouse - you will be most pleased and will become a repeat customer just like me!”
“I ordered a vintage bench. I received the bench and it looks nothing like the picture. I knew it could be slightly different than the pic because each bench would be rustic and imperfect. However, I needed it 40" long(per description) and could do up to 5" longer to fit in the area I needed it to fit in. It is 10" longer, 1" wider. The worse part is that it dips in the middle of the bench by 1". Unable to place items on top because it is so unlevel! Wish I could return, but cannot. Wish I could contact Co. about this awful bench or even re-sell it myself but no one would buy it for $200 which is what I paid. Very unhappy customer. Almost forgot to mention, 2 of the lower part on the legs are unlevel and insect eaten. The other 2 legs have been bonded or newer wood attached and smoothed.”
