“I purchased a birdcage a month ago. Finally got an email three weeks after they took my money out of my account and said it was on its way. FedEx said it would arrive last Tuesday. Waited all day Tuesday, but no birdcage. Contacted the company and they said they would look into it and get back to me. Waited two days with no response. So I contacted them again. Now they are saying that they have none in stock. They offered to refund my money or ask the manufacturer if they have anymore. Wouldn't you think they would have asked the manufacturer immediately upon realizing their error?? They have my money, they’ve wasted a month of my time and they aren’t being proactive to save their reputation. As you can see by many other reviews, this is something they regularly do. Beware and shop elsewhere.
Update: they didn’t even try to contact the manufacturer and just issued me a refund even though I did not request that at this point. Despicable company.”
“Very disappointed I ordered a horse head and it’s been over 15 business days we have tried calling customer service no answer or response we have left many messages. This is the fist time ordering from Antique Farmhouse it’s very bad service.
Miguel”
“I ordered 3 "cutting" boards. They arrived and are terrible. Totally different from the picture. They were discribed as anitque replicas and these are far from that. Unfortunately, they don't accept returns and I see why as these are so bad they will go to Goodwill tomorrow. What a waste of time and money.”
“No way to communicate and get updates except to wait and wait for their email replies. When shipment finally came it was incorrect and now I will likely have to get my credit card company involved. Companies that use Covid as an excuse for poor service should get what they deserve!”
“I really love their products, but I really hate their shipping policies!! They have a statement that their products will ship within two weeks of order placement, but of the things I’ve ordered, products have not shopped until the 14th day-literally!! Given their shipping fees, I find this ridiculous!!! My last order still has not arrived and I made the purchase a month ago!! We do live in the 21st century; for what possible reason should it take a month for someone to revive a product shipped within the US?? Today is November 6, and one thing I can promise is that there is no way I would even consider, at this point, ordering Christmas decor or gifts!!! It doesn’t matter how cute their stuff is!! They really need to arrive at a better shipping policy!!!”
Thank you for your inquiry and interest in our products. We are a small company and do not have a manned phone, but you are welcome to leave a message and we will return your call. We are located in EST. 904 677 2927.
Our corporate headquarters is in Florida and most of our items ship from Tennessee. Some ship directly from our vendors located around the USA.
Let us know if you need anything else and enjoy your day.
Laura
customer service
“I agree, these positive reviews cannot be real. Everyday there is a new e-mail to make a purchase and all I want it the item that I did purchase. Very poor customer service. Waiting well over the 15 days. I love to support a small business but I will not be ordering from them again.”
“These positive reviews can't be real. Ordered 20 days ago. No order conf. Email sent to me but I've been charged for item have emailed and called 3 time to inquire. Never got call back. No option to speak with customer service just recording that says leave message we will call you.”
“I’ve never seen a company with such poor shipping and lack of a company phone number to call about the order. 15 days and counting..,not even a text tracking the product.”
“Shipping time is a huge negative!!! It’s 2023…I believe they can up their game in this area! Customer service is decent, but could only find email not phone, and the responses are hilariously scripted and condescending… “We understand your excitement to receive your order, but…”HOWEVER, if you can wait 3 weeks, the products are AMAZING and prices seem to be on par or slightly better than other retailers. I ordered 6-7 items and love every piece I received! They are all large and substantial in weight. The “found” pieces look authentic and are great for mixing a touch of old with modern. I will definitely shop there again, but very inconvenient if it’s for a gift, as stated, the shipping time reminds me of the 80’s when COD was a thing and 4-6 weeks delivery was the norm! If they would improve in this area, it would be my new go-to store and would get 5 stars!!!”
“I purchased the metal frame elm console table, mainly because the description stated:“Specifications
made of elm wood and metal”
However, this is MDF, not solid wood. Beware of the lack of description of their items!”
“I ordered natural accents farmhouse table lamp - the photo on the website shows definite two tone base, the top part being brownish and 2/3 of the bottom more of a gray. The lamp was delivered and it does not resemble the photo at all. The base is just mottled and I am disappointed to say the least. Another thing that I don't like is your company sources everything I have purchased from CHINA - I am tired of supporting another country other than USA so will not be purchasing anymore.”
“I had always loved this site till lately.i don 't think they stock any thing.ships from vendors.hence the long wait time. Can not order seasonal. Won't get it in time.PLUS . they have priced themselves out of my reach.”
“Surprised to hear all the good reviews. All their rules and regulations and somewhat of an attitude in their responses to customers turned me off completely from purchasing a few items from them today.”
“I have had nothing but problems with this company. I should have known better than to do business with a company that does not have a phone number. I am missing two items, that I was charged for, from the box received today. NO INVOICE IN BOX. NO COMMUNICATION. NO UPDATES. NO EMAIL STATING ITS BEEN SHIPPED. NOTHING. NO PHONE.
DON'T DO BUSINESS WITH THESE PEOPLE. IT ISN'T WORTH IT.”
“I can see why some people have left a remark about shipping delays, however if you talk with customer service they point out the fine print on their site. They require 15 business days after placing order. So if you’re looking for a quick buy for a gift then do not assume your purchase will arrive quickly. That being said- I’m so glad I stumbled on this business because their items could not be more charming and be of great quality. They are affordable and they have great customer service. I support small business and will continue to shop here. They have so many different things to choose from and you can guarantee quality. Some items might seem more expensive than you hope, but you get what you pay for. I definitely recommend this site to anyone looking for adorable, unique, stylish, and quality items to decorate the home or for a gift. Just purchase ahead of time!”
