“I ordered natural accents farmhouse table lamp - the photo on the website shows definite two tone base, the top part being brownish and 2/3 of the bottom more of a gray. The lamp was delivered and it does not resemble the photo at all. The base is just mottled and I am disappointed to say the least. Another thing that I don't like is your company sources everything I have purchased from CHINA - I am tired of supporting another country other than USA so will not be purchasing anymore.”
“There was a small mix-up when I first ordered due to myself not to antique but everything came out and I love love my picture service was wonderful delivery was great packaged very well quality work I would recommend them thank you Peggy”
“When I saw the picture of my bedspread, I was instantly in love with it! It took a month to get my package, which concerned me a little. I reached out to Customer Service and they called the company who was shipping my package, they responded with the shipping date and tracking number the very next day. My package arrived and it is more beautiful on my bed than in the picture! Will definitely order again from Antique Farmhouse!”
“Every unique thing I’ve ordered has safely arrived. Even a large mirror. Can’t say “best prices” but can say “fair pricing”. Shipping seems very slow but always arrives. Have never had to contact customer service. A great internet company!”
“I ordered to lanterns and when they came one of them was broken. So I contacted Antiquefarmhouse and within an hour my money was refunded. Great Customer service..........”
“Antique Farmhouse delivers on both product and customer service.
Have been a customer for a while and have loved everything I’ve received from Antique Farmhouse. There was a problem with the packaging vs quantity of drapery panels and I reached out to ask for their assistance. The team at Antique Farmhouse were quick to respond and quick to resolve the issue. Highly recommend Antique Farmhouse for not only their products but their phenomenal customer service.”
“Ordered set of 3 antique mirrors. One was cracked and one was unglued from the frame so I took pictures as per the company. Didn't hear a word back. Glued the one back together myself but am out the broken one. Be wary of any glass items you order!! Just don't.”
“My first order from Antique Farmhouse and Fed Ex misdirected it to some else’s house. After contacting Antique Farmhouse they quickly responded and while we were waiting for the search, the owner of the home it was delivered to brought it to our house. However, it had been broken - this all transpired over the weekend. After contacting Kim again at customer service she quickly resolved the issue to both of our satisfaction. I sent this note to her and want to share it with you, because truly their customer service was very helpfu!
Kim,
Thank you so much - PayPal has already informed me of the credit! You were wonderful to work with and I appreciate it tremendously! My first order from your company and your quick response and trying to figure out the problems really says a lot about you and your customer service. Top Notch!!!
Thank you again,
Barb”
“I ordered a rustic decorative rosary. The cross was quite fragile and broke in shipping. Their service was fantastic for replacing it. It happened a second time. They wrapped it so well the 3rd time. I highly recommend this company they really aim to please plus they offer beautiful unique items.”
“S L O W, S L O W!!! UGH! Antique Farmhouse "says" that the don't carry all items "in stock" in am effort to find best prices. DO THEY STOCK ANYTHING??!!
To add insult, they use a pathetic carrier like FedEx who "can't " decide "when" they're going to deliver and don't make an effort to update tracking info!! Wait, aren't I "paying" for tracking updates w/shipping costs?
NEVER AGAIN. The "search" for best prices ISN'T WORTH IT!!!”
“I have purchased a number of items from Antique Farmhouse and have never been disappointed! I love the unique and high-quality items and truly appreciate the great prices. The one time I received a broken item, their customer service agent, Jen, replied quickly, professionally and issued a refund in just a few hours! I’ll be back!”
“My order had arrived damaged and Jen from AF was very quick to respond and make things right! She was amazing and great customer service is very important to me!”
“I ordered a small, round accent table and it arrived with a crack down one side of the table top. You can actually see down to the floor with the way the wood is coming apart. The table is really nice and fits well in the space I intended it for, however, I am having to get a woodworker to repair the crack otherwise we will not be able to use it. Buyer beware as there are no returns!
From the Antique Farm House website:
Return Policy: This item is final sale and not eligible for return”
