“I have ordered atleast 4 times from this company. I have a few complaints. 1st one is lack of communication on answering the email to find out where my product may be. Finally all most 6 weeks later I get my item. I order again thinking just bad luck but nope again 6 weeks and finally I ask for a refund. If you have months to wait and don't mind never hearing from them then this is the place to shop. Good luck.”
“I agree, these positive reviews cannot be real. Everyday there is a new e-mail to make a purchase and all I want it the item that I did purchase. Very poor customer service. Waiting well over the 15 days. I love to support a small business but I will not be ordering from them again.”
“These positive reviews can't be real. Ordered 20 days ago. No order conf. Email sent to me but I've been charged for item have emailed and called 3 time to inquire. Never got call back. No option to speak with customer service just recording that says leave message we will call you.”
“I’ve never seen a company with such poor shipping and lack of a company phone number to call about the order. 15 days and counting..,not even a text tracking the product.”
“Ordered my product on June 1, 2023. Credit card charged same day. Now June 18, no communication and still no shipping confirmation. Guess it is time to cancel.”
“I order the Cloche and Pedestal Bundle Large on 02/27/2023 and today is 03/17/2023 and it has yet to ship. So far that's my negative review, stay tuned for my product review, hopefully it comes soon.”
“Very disappointed I ordered a horse head and it’s been over 15 business days we have tried calling customer service no answer or response we have left many messages. This is the fist time ordering from Antique Farmhouse it’s very bad service.
Miguel”
“I purchased a cookie jar from them and after a week emailed to ask them if it had been shipped. They responded that it won’t ship for 15 days after purchase! It also says this on their website. It’s been 13 days as of this writing and still hasn’t shipped. So, if you want you item in a reasonable period of time, I’d try somewhere else. By the time it gets here, I won’t remember what it is. Boy do I hope it’s not broken, that could delay everything through next year!”
“I purchased the metal frame elm console table, mainly because the description stated:“Specifications
made of elm wood and metal”
However, this is MDF, not solid wood. Beware of the lack of description of their items!”
“I love the website and ordered a large wall mirror. Fed Ex said it was delivered to me ( (it was not) going so far as to tell me to check around my house and with my neighbors. Bottom
Line no mirror.. fast forward a week later when I received said mirror cracked in pieces and I HAD TO DISPOSE OF IT. Antique Reordered and Fed Ex said mirror delivered but alas no mirror. I’m expecting a cracked mirror to be delivered in a few days, which I’ll need to dispose of AGAIN!”
“I ordered natural accents farmhouse table lamp - the photo on the website shows definite two tone base, the top part being brownish and 2/3 of the bottom more of a gray. The lamp was delivered and it does not resemble the photo at all. The base is just mottled and I am disappointed to say the least. Another thing that I don't like is your company sources everything I have purchased from CHINA - I am tired of supporting another country other than USA so will not be purchasing anymore.”
“S L O W, S L O W!!! UGH! Antique Farmhouse "says" that the don't carry all items "in stock" in am effort to find best prices. DO THEY STOCK ANYTHING??!!
To add insult, they use a pathetic carrier like FedEx who "can't " decide "when" they're going to deliver and don't make an effort to update tracking info!! Wait, aren't I "paying" for tracking updates w/shipping costs?
NEVER AGAIN. The "search" for best prices ISN'T WORTH IT!!!”
“I have bought many times from antique farmhouse but their customer service is terrible. I bought a Christmas table runner on October 29th. I am aware of the 15 day shipping policy and on I have reached out twice before about where is my order so this time I waited a little extra time knowing that their shipping is horrendous and I honestly wanted to give them the benefit of the doubt. I reach out on Nov 24 to check in on it and they said that it their might be an error in their vendors system but they would check. They never followed up with me. So I reached out and asked again, they said it might be sold out and offered a refund. They should have offered me a refund AND gave me a gift card. I like what they offer and presentation of sales events is great but I would rather find another place to shop and give my money to a company that actually cares about obtaining customers. It’s too much unknown about when you will actually get what you ordered. And by the way it’s 2021, people want what they ordered next day not in 2 weeks or a month of never.”
“My experience has been completely frustrating. I ordered and paid for a gift on November 3rd. I have been made aware of the shipping policy and if I had known I would never have placed an order with this company. I still do not have my order and tracking only shows shipping delayed. I’m sorry to say I will not be ordering from this company again.”
“I am sorry to say that my experience with Antique Farmhouse was not what I had hoped. Although their customer service was quick to respond. Their shipping process and communication notices were dissapointing. First, you have to wait 14 days before they even ship out your order, and then I never received a notice that my order was shipped and received through FedEx that supposedly delivered my order without my consent to leave on my front door without signing. Needless to say, I never received the bench I ordered $350 bench. On my proof of delivery notice, it didn't even have my name or complete address on it. I feel violated and very disappointed! :(”
“I have bought from antique farmhouse multiple times and honestly I think some of these good reviews may have been paid for because theres just no way. I ordered a quilt and some shams a month ago and they are still yet to be shipped out. the whole “15 day window” is complete bs. They just say that so they can slack off to the very last day and then finally ship. finally got an email yesterday saying that my order shipped and I was so excited, then I checked and only the shams shipped?? when I ordered the quilt the same day? you guys need to get your sh** together, not fair to make people pay for shipping and then have to wait for over a month to even get a tracking number. cute and unique products but horrible service.”
