“Would give zero stars if I could. They waited THREE WEEKS to tell me the cabinet I ordered was out of stock. This is AFTER I emailed specifically asking if it was in stock because I had ordered it from somewhere else only to find out after a week it was no longer available. Meanwhile they have my payment for those three weeks. Totally unacceptable and an extremely poor way to run a business”
“I ordered a 2x4 floor mat and when it came it looked like a piece of old linoleum. When I contacted them for a return label they told me it came from a vendor and they won't take it back.
Very poor customer service. It truly is a piece of junk”
“I ordered a vintage bench. I received the bench and it looks nothing like the picture. I knew it could be slightly different than the pic because each bench would be rustic and imperfect. However, I needed it 40" long(per description) and could do up to 5" longer to fit in the area I needed it to fit in. It is 10" longer, 1" wider. The worse part is that it dips in the middle of the bench by 1". Unable to place items on top because it is so unlevel! Wish I could return, but cannot. Wish I could contact Co. about this awful bench or even re-sell it myself but no one would buy it for $200 which is what I paid. Very unhappy customer. Almost forgot to mention, 2 of the lower part on the legs are unlevel and insect eaten. The other 2 legs have been bonded or newer wood attached and smoothed.”
“This company is kind of a scam. I ordered two pillow slips that were rather expensive, and they came cheap like they're out of China, and they wouldn't allow me to return. They also didn't ship the rest of my order for two weeks (the main reason I even purchased) and eventually it had to be cancelled. I was hoping this would be high quality small business farmhouse type stuff, but it's more like dropshipping.”
“BEWARE! THEY DON'T TAKE RETURNS! I received my OVERPRICED item and I do not like it! It isn't worth the $100 they charged me, but I CAN'T RETURN IT! RIDICULOUS!”
“I purchased the draping pine spray and it looks nothing like the picture. Very scant and has two mini pinecone. The spray fell apart taking it out of the cellophane wrap. Not worth the price at all.”
“Scam website. Charged me for an order and it has been 3 weeks without any kind of communication from the website or delivery updates. There's no place to call them...only email and those go unanswered. this is obviously just a scam website setup to take money only.”
“I have ordered atleast 4 times from this company. I have a few complaints. 1st one is lack of communication on answering the email to find out where my product may be. Finally all most 6 weeks later I get my item. I order again thinking just bad luck but nope again 6 weeks and finally I ask for a refund. If you have months to wait and don't mind never hearing from them then this is the place to shop. Good luck.”
“I agree, these positive reviews cannot be real. Everyday there is a new e-mail to make a purchase and all I want it the item that I did purchase. Very poor customer service. Waiting well over the 15 days. I love to support a small business but I will not be ordering from them again.”
“These positive reviews can't be real. Ordered 20 days ago. No order conf. Email sent to me but I've been charged for item have emailed and called 3 time to inquire. Never got call back. No option to speak with customer service just recording that says leave message we will call you.”
“I’ve never seen a company with such poor shipping and lack of a company phone number to call about the order. 15 days and counting..,not even a text tracking the product.”
“Ordered my product on June 1, 2023. Credit card charged same day. Now June 18, no communication and still no shipping confirmation. Guess it is time to cancel.”
“I order the Cloche and Pedestal Bundle Large on 02/27/2023 and today is 03/17/2023 and it has yet to ship. So far that's my negative review, stay tuned for my product review, hopefully it comes soon.”
“Very disappointed I ordered a horse head and it’s been over 15 business days we have tried calling customer service no answer or response we have left many messages. This is the fist time ordering from Antique Farmhouse it’s very bad service.
Miguel”
“I purchased a cookie jar from them and after a week emailed to ask them if it had been shipped. They responded that it won’t ship for 15 days after purchase! It also says this on their website. It’s been 13 days as of this writing and still hasn’t shipped. So, if you want you item in a reasonable period of time, I’d try somewhere else. By the time it gets here, I won’t remember what it is. Boy do I hope it’s not broken, that could delay everything through next year!”
“I purchased the metal frame elm console table, mainly because the description stated:“Specifications
made of elm wood and metal”
However, this is MDF, not solid wood. Beware of the lack of description of their items!”
