I ordered a pool from Aosom UK, order #90500232952, worth £381.99. When the item arrived, the packaging was visibly opened and the product was scratched and damaged. I contacted Aosom immediately requesting a full refund, as is my right under the Consumer Rights Act 2015. Instead, Aosom offered only £50 compensation and refused to issue a full refund, even though the item was clearly not “as described” and arrived defective. This is unacceptable customer service and a clear breach of UK consumer protection law. I am now forced to escalate the issue via Clearpay and Trading Standards. I would strongly advise anyone to be extremely cautious when dealing with Aosom. Customer service is poor, and they refuse to respect basic consumer rights.