“I ordered a pool from Aosom UK, order #90500232952, worth £381.99.
When the item arrived, the packaging was visibly opened and the product was scratched and damaged.
I contacted Aosom immediately requesting a full refund, as is my right under the Consumer Rights Act 2015.
Instead, Aosom offered only £50 compensation and refused to issue a full refund, even though the item was clearly not “as described” and arrived defective.
This is unacceptable customer service and a clear breach of UK consumer protection law.
I am now forced to escalate the issue via Clearpay and Trading Standards.
I would strongly advise anyone to be extremely cautious when dealing with Aosom.
Customer service is poor, and they refuse to respect basic consumer rights.”
“Loved the chair - really comfortable and sturdy, but the seat is too low and not and lower than an average desk chair even on its highest setting, which is a real shame, rendering it unfit for purpose :(”
“Gazebo cover arrived in good time , matched the colour of our base perfectly. It was a little tight - I know it needs to be , but time will tell if it’s too tight and rips.( our previous roof lasted 5 years) I’m not sure the corners will survive the stretch for that long. Maybe the corners need reinforcing or slightly more stretchy material over them”
“Put it together properly & anchor it down well - (feels a bit flimsy when putting together) but do these things & its quite strong. It a very nice thing at a price thats very good.
Oh delivery was very quick.”
“Absolutely great. Just what we needed. Sturdy, seating, classy looking table and excellent umbrella. Superb value Have seen similar at 3 times the price! Will definitely be looking for more AOSOM products over the summer!”
“Easy to order Prompt delivery
Really pleased with my purchase Looks very stylish at the entrance to my house
Best price over various sites including Amazon”
“Good price, fast delivery and a very useful item
Bought to use as a workstation in my art studio (aka the shed) due to its storage options and flexibility on positioning.
It was early simple to put together and has proved to be a good base to put my easel on and paint.”
