Aosom UK Reviews

4.0 Rating 341 Reviews
75 %
of reviewers recommend Aosom UK

Write Your review

Tell us how Aosom UK made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
The item supplied does not work. Aosom offered £15 and expected me to get it repaired. This is very poor . I expect a replacement or full refund.
Helpful Report
Posted 1 week ago
Dear Graeme We are really sorry to hear about your disappointment. As the partial refund was not a suitable option, we have sent you an email offering alternative resolutions. Please kindly reply at your earliest convenience and we will do our best to assist you We offer our sincere apologies and we look forward to hearing from you Kind regards, The After-Sales Team
Posted 1 week ago
Not happy with it bits missing hamster still it old cage
Helpful Report
Posted 3 weeks ago
Dear Frances We are really sorry for the incomplete hamster cage that was sent As per our communications we have processed the full refund requested. We sincerely apologise for the inconvenience caused Kind regards The After-Sales Team
Posted 2 weeks ago
I had to pay someone 250 to put it together
Helpful Report
Posted 1 month ago
Dear customer Thank you for your feedback and for choosing our product. We're sorry to hear that you required additional assistance with assembly, and we understand the frustration this may have caused. We try to constantly improve the clarity of our instructions and we offered assistance during your call to our customer service. If you would be willing to send us an email and share your experience with the assembly process, it will be appreciate it. This feedback helps us identify areas for improvement and ensure a smoother experience for future customers. We apologise for the inconvenience caused Kind regards The After-Sales Team
Posted 2 weeks ago
Awful no instruction got told by customer service to watch a video and then it collapsed with no response from Aosom
Helpful Report
Posted 1 month ago
Dear Customer, We are truly sorry to hear about your negative experience with our greenhouse and the missing instructions. We are investigating with the relevant departments why the instruction manual wasn't sent initially and why you didn't receive the email containing it. We are committed to improving our processes to ensure this doesn't happen again. We understand your frustration about the greenhouse collapse but no previous communications can be retrieved regarding this issue. If the collapse was due to a defect in the product, please send us pictures of the faulty parts. This will help us investigate the issue and provide you with the best possible solution. We sincerely apologise for the inconvenience caused Kind regards The After-Sales Team
Posted 1 month ago
Screws to short hinge already fallen off would not buy from this firm again
Helpful Report
Posted 1 month ago
Dear Glennis We are sorry to hear of your disappointment with the dog kennel purchased from our company As we cannot retrieve previous communications about the issue with your product we will contact you to assist with a suitable resolution. We sincerely apologise for the inconvenience caused. Kind regards The After-Sales Team
Posted 2 weeks ago
I'm ok with DIY but this was very very hard to put together. Can't make out which way round the bit go in the handbook. The video was essential but even then it showed more of the sweaty hands of the installer than it did of the parts and how they went together. Bit worried how secure this will be since I wonder if the doors could easily be pushed through.
Helpful Report
Posted 1 month ago
I purchased ashes and had difficulty setting it up and has been given option of keeping it and give me a £10 if I agreed to keep it or I have to pay for it to be returned. This is really bad and my first impression with Aosom , highly disappointed to say the least.
Helpful Report
Posted 2 months ago
Dear Abike We are truly sorry to hear of your disappointment with the return policy of our company. As indicated on our terms and conditions on our website, we accept the return of unwanted items, but, unfortunately, we don’t cover the return costs. Considering your disappointment the initial discount was offered as gesture of goodwill. However as agreed we have assisted you with the return, so please contact us when the courier collects the item and we will process the refund. We look forward to hearing from you. Kindest regards, The After-sales Team
Posted 2 months ago
This item came cracked and the shelf was broken ive contacted seller but no reaction as yet. Not happy with customer service.
Helpful Report
Posted 2 months ago
Dear Wendy We are sorry to hear about your disappointment. Following up on your email, we sent a reply within 24 hours requesting some information to assist you further. Unfortunately, it seems our response might not have been received Please contact us specifying which parts are damaged and sending some pictures that can help us to assess the matter. We apologise for the inconvenience and we look forward to hearing from you Kind regards The After-sales Team
Posted 1 month ago
Really disappointed, some how Aosom put a second order in and took the payment twice, making me overdrawn. I have emailed to get my money back but 2 weeks later I'm still waiting
Helpful Report
Posted 2 months ago
Dear Debbie We are really sorry to hear about the issue with the payment on our website. We have received two orders payments and two items have been successfully delivered as per our communications. Your case has been escalated, please kindly reply to our email and we will do our best to assist with the return request. We apologise for the inconvenience caused you and we look forward to hearing from you. Kindest regards The After-sales team
Posted 2 months ago
Lack of communication and it has been over two weeks since I sent back the unused product in its original packaging without receiving my refund although I have paid for its return delivery.
Helpful Report
Posted 2 months ago
Dear Badr We are really sorry to hear that the refund for the returned item has not been received yet. Please kindly reply to our email and we will assist you with the refund of the order. We sincerely apologise for the inconvenience this has caused you and we look forward to hearing from you. Kindest regards The After-sales team
Posted 2 months ago
Too big poor quality and unhelpful staff
Helpful Report
Posted 2 months ago
Dear Pooja We are really sorry to hear about your negative experience with our company. As indicated on our terms and conditions in our website, we accept return of unsuitable items, but unfortunately we don’t cover return costs. Please rest assured we will do our best to assist with the return and an email was sent providing all the relevant information. If you have any further questions, please do not hesitate to contact us. Kindest regards The After-sales team
Posted 2 months ago
I bought a led treadmil the smart remote controll diddnt work. They said go buy another battery as might not work been in storage. New battery not working. Aaked for a replaceable temote they sent me a diffrent remote again that dud not work. Emailed them its wrong remote tthey trying to send me another its in stock. I told them no i want money back they dont have a propper address label .Not helpfull in sending it back sham company. Sending fake remote.
Helpful Report
Posted 7 months ago
I have been trying to ring this company for last three weeks. Left vm but no answer. I sent an email and no answer. I have not bought anything yet because what I want I can not fully see it on the website therefore needed to confirm it. I would not buy it until I get an answer. What a shame.
Helpful Report
Posted 9 months ago
Rusting outdoor furniture
Helpful Report
Posted 9 months ago
I would not buy anything else from aosom they are not helpful if you need to return a product I asked them for help last Tuesday I emailed and rang them cause I couldn't find a courier to pick up the item I wanted to return I'm still waiting for their reply it has to be back to them by this Wednesday so I don't think I'll get an answer till then which is to late for me and good for them so they don't have to refund me there is no way I would recommend this company to anyone
Helpful Report
Posted 9 months ago
Require a replacement glass tube for my Outsunny patio heater. Aosom have no replacement part in stock for over 4 months. Unwilling to assist in the replacement of this part therefore the patio heater can not be used. Size required Length 92.5cm. Diameter 10cm.
Helpful Report
Posted 11 months ago
Horrendous customer service. Never sent my item and I had to spend weeks trying to get my money back
Helpful Report
Posted 11 months ago
Absolutely appalling quality. The coop fell apart and the gaps are so big that they let predators in and they killed my beloved pets. If you care about your animals, please invest in a proper house for them and do not make the same mistake as me 😓 Spoke to customer services but they are even worse than the coops, not willing to help in any way shape or form and all they do is blame others
Helpful Report
Posted 11 months ago
Horrendous service, not enough warning on returns policy. Item received was not the right size (not Aosom error), when I requested a refund, they haggled with me to try and sell it to me for 15% less instead of returning. When I explained I had no use for the item and therefore needed a refund they said that it is for me to package, pay for and return. Given the weight of item, it would have been almost half the cost of the item. Their emails are unprofessional, lack general knowledge, no decent communication, no willingness to be helpful. Overall would never use again and strongly urge other people not to use.
Helpful Report
Posted 1 year ago
Worst communication and customer service ever. No reply to many emails and denial of their failings. Returns policy is punitive despite their lack of assistance. Phone line a complete waste of time.
Helpful Report
Posted 1 year ago
Aosom UK is rated 4.0 based on 341 reviews