Aosom UK Reviews

Name: Aosom UK
Address: 1 Northampton Cross Logistics Park, Northampton Cross Road, Northampton, London Borough of Ealing
Rating: 4.39

4.4 Rating 1,957 Reviews

85 %

of reviewers recommend Aosom UK

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Location:

1 Northampton Cross Logistics Park,
Northampton Cross Road,
Northampton
London Borough of Ealing
NN4 9FH

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Aosom UK 5 star review on 21st August 2026

Jean Watkinson-Burrows

Aosom UK 5 star review on 20th August 2026

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aosom Uk seems to be offering amazing products. However, I am not satisfied with my shoe cabinet.”

Helpful Report

Posted 2 weeks ago

“Absolutely rubbish product and customer service no better”

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Posted 2 weeks ago

“I bought this stroller from Aosom just 17 days ago (Order No. 137700334543), and it was delivered damaged. Since then, I have contacted Aosom’s customer service multiple times by phone and email, yet they have still failed to resolve the issue. It has now been over two weeks, and I am still waiting for a proper resolution. This level of customer service is absolutely unacceptable. Their response has been painfully slow, and they seem completely unwilling to take responsibility or resolve a straightforward issue. I have wasted considerable time repeatedly contacting them, only to receive no meaningful solution. This has been the worst shopping experience I have ever had with Aosom. I strongly recommend that potential customers think twice before purchasing from them. If a company cannot properly handle a damaged product after delivery, it seriously needs to reconsider its customer service standards.”

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Posted 3 weeks ago

“Absolutely poor sofa, aosom would also refuse to issue paid tracked return, in end had to sell private and loose over 100 pound, avoid at all costs, shambles company!!”

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Posted 1 month ago

“Terrible The rivets are breaking through after being sat on twice. They will break soon if used. Awaiting a solution from supplier but first offers to sort were not realistic.”

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Posted 1 month ago

“Built as the instructions all windows screwed in as directed wow first day a bit windy a side panel blew out. Repaired it put some stronger plastic window in its place, three weeks later a strong wind and another panel on the roof has blown out. I no longer have any faith in this product and will re assemble and replace all the flimsy plastic panels that they provide. A complete waste of money , so pleased I didn't buy the shed I want from this company”

Helpful Report

Posted 3 months ago

“Nothing but trouble 1st screw holes was all off had to create my own. Secondly the bed support came away from the weld. currently awaiting replacement box which said 5 working days its now near to 10 days and the courier still hasn't received it. Awaiting another reply from. Yourselves”

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Posted 3 months ago

“Not very good quality...looks cheap and had a small chip on it...not happy”

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Posted 3 months ago

“First time used at the weekend and the hot plate has warped very disappointed ☹️”

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Posted 3 months ago

“Didn’t fit my cube outdoor furniture that I bought from aosom. Also you refund process sucks. Tried to offer me £4 not to return and when I refused, made returning extremely difficult. Sad because I like some of your products. Thank goodness I didn’t spend thousands buying a pergola from you. It’d have been a nightmare.”

Helpful Report

Posted 4 months ago

“Nothing fitted on it properly had buy new bolts ones supplied not long enough canopy didn’t fit had take out centre bolts to enable canopy go on. Just hope it holds as now holes don’t line up this was absolute nightmare to get out together.Dont believe there is any quality control on this product.”

Helpful Report

Posted 4 months ago

“Initial received Outsunny 3x4m Aluminium Pergola with Retractable roof appeared to be a returned item due to state of packaging and numerous scratches in paint work. But the major issue was 3x A upright posts and 1x B post instead of 2 of each. Aosom initially offered a partial refund which i refused. They then sent another complete pergola which also had scratches on 1 section and a big dent in 1 upright post. I was able to take the best items out of each package to erect 1 good pergola.”

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Posted 4 months ago

“This is the most uncomfortable bed settee you could ever buy, as a settee it's bad as a bed it's bad, wish I never bought it. Like laying on paving slabs.”

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Posted 4 months ago

“Do not use!!! Tried to return some furniture 12 boxes of shelving and said you have to organise and pay for it yourself. Now paying for it is one thing but to expect a consumer to organise pick up of that many boxes is insane. Do not buy from them unless you're willing to take the risk. Cant even get that many boxes in the car to return in person to their warehouse. Bit ridiculous they offer zero help to consumers even if the consumer is paying for it in 2026. Terrible policies and practice.”

Helpful Report

Posted 4 months ago

“I am very disappointed in the returns policy and would not recommend this company to anyone else ! I have been told to keep an item that is not comfortable or suitable but because I want to return it I am expected to pay the whole shipping costs and arrange it all myself! Very Poor !”

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Posted 6 months ago

“Absolutely awful service from start to finish. They delivered only half of my order and offered no real help in getting the missing items sent out. I’m now stuck with a completely useless half-product and have received zero compensation for the time, money, and effort they’ve wasted. After dragging the issue out, they finally admitted the missing item had gone out of stock — yet still refused to provide any kind of replacement or solution. The lack of accountability and basic customer support is shocking. I will never order from them again.”

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Posted 7 months ago

“Poor customer service offered £25 refund, which does not remedy the issue, but refused exchange or free return. Completely unreasonable all around. I will not be purchasing anything from this company again.”

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Posted 8 months ago

“turned up with a scratches on the mirror, have messaged customer services about it and had no response”

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Posted 8 months ago

“Sorry I have had to only give 1 star whilst the greenhouse was pretty easy to construct it does Not cope well with Scottish weather. The greenhouse is now damaged beyond repair and I will have to take what is left of it to the dump.”

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Posted 8 months ago

“Unusable. Came with no feet!”

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Posted 9 months ago

Aosom UK is rated 4.4 based on 1,957 reviews