“Before purchasing I measured the area I wanted to put this fire place in. It was perfect. However, when I tried to put it in the desired space it wouldn't fit. There is like 1mm of plastic covering over the actual top, this was not included in the measurements. When I contacted customer services they refused to pay for my return and sent numerous emails which were very unhelpful. In the end I gave up and started using the electric fire. Then I was sent another email saying I could return it, which was too late now as I had opened it. This was my first and last purchase with Aosom. The electric fire works well and looks very nice.”
“I was so excited for my sofa. The pictures made it look plush, modern, and inviting—like the kind of couch you’d sink into after a long day and instantly forget all your problems. Instead, I got something that feels like it was built out of cardboard and false promises.
The frame creaks louder than my knees when I stand up, and the “solid construction” they brag about? Pretty sure it’s held together by hope and cheap staples. But the real kicker: the cushions. The listing said they’d “fully expand within 72 hours.” It’s been a month. A whole month. I could have grown a new personality in that time, but these cushions are still flatter than my motivation on a Monday morning.
I’ve fluffed, flipped, begged, and even sat on them out of pity—nothing. They look like deflated pancakes that gave up on being furniture.
At this point, I’m not sure if I bought a sofa or an elaborate prank. If you want something comfortable, keep looking. If you want a constant reminder of life’s disappointments, this is for you.”
“Ordered the bed for my cat, when it came, for some reason there was a packet of activated charcoal in the box, and the bed was covered in black stains and was a lot smaller than pictures illustrated. Then cost a further £8 to return!”
“Unfortunately, this big bag is NOT WATERPROOF. We set it up carefully in a sheltered area of our garden on previously installed slabs and loaded it with all our dry outdoor cushions. We were careful to ensure the zip was fully closed and covered by the protective overlap. As it had rained the following night, my partner checked the bag, and found water in the bottom and some damp cushions. BEWARE
.”
“The planter was so flimsy I could not see how it would hold earth to plant flowers or vegetables. I did not put any screws in and have emailed requesting to return the goods. However I have been informed I will have to arrange my own packaging which would probably cost about as much as the goods. Not at all happy about my purchase and I definitely will not be shopping with Aasom again”
“Don’t buy too bulky wanted to return but the option given too expensive and very little option to return the item! Basically they would not support you to return item bought if there were 0 stars I would give it
Secondly @ ASOM consumer has a right to return unwanted item your process to return is none existence the courier wound not take the item coz of weight and height how do I send it back !! Frankly very disappointed in myself for buying g this item”
“Really poor customer service. The company does not want to know when things go wrong. Patio set bought and delivered to NI but when there was a piece missing they were unable to deliver this. Had to pack everything up and, as if by magic, a courier can pick up but not deliver but you need to wait in all day for this. I would never use this company again as after service is atrocious.”
“This product is not as described. We have tried to return it and get a refund, but they want us to pay the postage!
This company has no customer service, we just keep getting nonsense emails from them.”
“The instructions are a joke, no written instruction, some part numbers are not even listed in the directory at the back of the manual.
Took over a week to assemble as some screws were missing and I had to find replacements, then some pins in the connectors were bent.
Once assembled, on first use there was a sound like creaking floorboards - the unit is set on a flat tiled floor, the sound has got louder and louder with each use, and to add to the problem the right step has to be tightened after every use.
I gave one star because the delivery driver carried the heavy box into the kitchen and then helped me to move it to its designated area.”
