“Ordered an item on Wednesday, had issues with the tracking so I emailed customer service on Thursday only to be told it was delivered on the Wednesday, the same day I ordered it. Was asked to wait another 24 hours but I refused. Avoid, avoid, avoid”
“Love the look of this and my dog ( a border Terrier) likes it too and is a good size for her, but found it difficult to assemble as some of the screw holes were misaligned but managed eventually hence the 4 star instead of 5.
Prompt delivery as usual thank you”
“Love my bbq table. It looks amazing. Got everything on including bottle opener wine rack and kitchen roll holder. Very sturdy and stylish. Great value for money. Delivery was fast. My brother put. It together with no problems. Highly recommended.”
“Pop-up Outsunny gazebo not fit for purpose as collapses due to poor design of the fibreglass rod frame. Customer Services refusing to pay return postage, insisting on 'photographic evidence' of the fault. Fine if a rip, faulty zip or broken strut, but not relevant here. Offering me 15% refund if I'd keep the gazebo! No point as can't use it. It's a faulty item which Aosom should pay to have returned as per their Returns Policy. They're ignoring points i'm making in emails, including my request for the email address for their Head of Customer Services, Perry Furlong (whose contact details seem unavailable online).
Awful purchasing experience, useless product, misleading product photos & description, ineffectual Customer Services, unreliable returns policy. Will never buy from AOSOM again and would never recommend.”
“The actual swing is great and very easy to assemble. It arrived packed in two boxes and every item was well wrapped and clearly marked. The only downside is the canopy over the swing, which spans between two ‘arms’ that are bolted to either end of the top rail of the swing. The alignment of the ‘arms’ relies on the mounting plates being accurately fitted to the swing frame. Mine weren’t, which resulted in the canopy being at different angles on each side. As the mounting plates are welded to the swing, they could not be adjusted. To be fair, Aosome were keen to solve the problem and sent a replacement top frame for the swing. Although slightly better than the original one sent, it was still not correctly aligned and I had to make some modifications to make it look right”
