“The good things are that the item looks as pictured and that the delivery was within the timeframe given and on the day it was within the timeslot given by the courier.
The bad bits:
1) the aosom page says it is great for the garden - presumably anywhere including in the open. However the brochure with it says "Mount .. in the shelter of the weather". Puzzled by this I looked at the French page which says that it should be installed under an awning.
2) Both on the main page of aosom.co.uk and under the expandable "Features" line it states "Is assembly required? No". NOT TRUE. It comes in 4 pieces with 2 packets of nuts and bolts. The booklet says it will take 30 minutes for 2 people. I am hoping I can do this on my own but I have not yet tried.
3) Most annoying of all while going through the purchase I had a pop-up offering 10% off my first order If I agreed to receive emails advertising other of their products. No specific restrictions were shown. I went through that process and was given a code for the 10%. However when I put that code in I was told that the purchase did not reach the minimum value - the first time I was made aware that there was a minimum value. I was willing to purchase at the price without that discount but Outsunny has lost all my respect as a result.”
“The quality of this product is mixed due to poor quality during manufacture. It is possibly suitable for areas of now strong winds or heavy rains. This is due to the supply of what can only be described as a Mecano set. Screws are poorly sized. In areas self tapping which after fitting later fixtures require tge removal and refitting of the self tapper which is now in an oversized hole due to the adding of further sheets. The sheet body is thiner than cardboard tea box. I do not expect this product to last tge winter and will unfortuatly need to use the manufacturer's warranty as the sold it to someone who lives in Scotland that's assuming it's still present in the backdoor.”
“Took about 10 hours to build . Polycarbonate seems very flimsy some parts were not identified instructions could be very vague vented window has no holder on inside for it to fasten
Would not buy again”
“Firstly, nowhere near the green in the photos. It’s very dark. Secondly, it takes a lot longer than 2 hours to construct. Some of the pieces are bent, and it’s not as easy as the instruction says to ‘just bend them back’, and the instructions aren’t very detailed with some key instructions missing.
With all that said, if you can persevere it is a lovely looking shed at the end”
“Loved the chair - really comfortable and sturdy, but the seat is too low and not and lower than an average desk chair even on its highest setting, which is a real shame, rendering it unfit for purpose :(”
“Great table and chairs however as the screws provided were not galvanised, they have now rusted after a week of rain. Shays really as such a good looking bistro set.”
“Very pleased with the desk and chair but really disappointed that you didn't include plastic caps for protruding M5 bolts on both desk and chair. Potentially very dangerous in our opinion for our granddaughter to injure herself. Had to purchase caps”
“The product I bought did not match up to the instruction sheet. I contacted the company and after a couple of emails said they would send a replacement. It aarived qickly, but with the same problem I had before. So, I have an incomplete and unusable desk.”
Dear Leon
We are sorry to hear about the issues with your product and your disappointment with our customer service.
The only communication we can retrieve from you is your email regarding a delivery enquiry before receiving the product.
Please send us an email with pictures of the issue, and we will discuss the matter further.
We apologise for any inconvenience this may have caused.
Kind regards,
The After-Sales Team
“This is not first time using this company but on this acastion the 3m parasol had a small hole in in cover have sent two emails with photos without any reply to see if they could resolve problem very disappointed”
“Realmente este es el primer producto que no me gusta en primera el ensamble fue muy difícil, no venían las piezas completas pero al final que logramos arma las sillas son extremadamente angosta del asiento lo que hace que las personas se queden atoradas en el asiento. Lo siento tener que dar.”
