“Took about 10 hours to build . Polycarbonate seems very flimsy some parts were not identified instructions could be very vague vented window has no holder on inside for it to fasten
Would not buy again”
“Firstly, nowhere near the green in the photos. It’s very dark. Secondly, it takes a lot longer than 2 hours to construct. Some of the pieces are bent, and it’s not as easy as the instruction says to ‘just bend them back’, and the instructions aren’t very detailed with some key instructions missing.
With all that said, if you can persevere it is a lovely looking shed at the end”
“Loved the chair - really comfortable and sturdy, but the seat is too low and not and lower than an average desk chair even on its highest setting, which is a real shame, rendering it unfit for purpose :(”
“Great table and chairs however as the screws provided were not galvanised, they have now rusted after a week of rain. Shays really as such a good looking bistro set.”
“Very pleased with the desk and chair but really disappointed that you didn't include plastic caps for protruding M5 bolts on both desk and chair. Potentially very dangerous in our opinion for our granddaughter to injure herself. Had to purchase caps”
“The product I bought did not match up to the instruction sheet. I contacted the company and after a couple of emails said they would send a replacement. It aarived qickly, but with the same problem I had before. So, I have an incomplete and unusable desk.”
Dear Leon
We are sorry to hear about the issues with your product and your disappointment with our customer service.
The only communication we can retrieve from you is your email regarding a delivery enquiry before receiving the product.
Please send us an email with pictures of the issue, and we will discuss the matter further.
We apologise for any inconvenience this may have caused.
Kind regards,
The After-Sales Team
“This is not first time using this company but on this acastion the 3m parasol had a small hole in in cover have sent two emails with photos without any reply to see if they could resolve problem very disappointed”
“Realmente este es el primer producto que no me gusta en primera el ensamble fue muy difícil, no venían las piezas completas pero al final que logramos arma las sillas son extremadamente angosta del asiento lo que hace que las personas se queden atoradas en el asiento. Lo siento tener que dar.”
Dear Amanda
We are sorry to hear of your disappointment with the greenhouse purchased from our company
As we cannot retrieve previous communications regarding the issue experienced with our product we will contact you to assist you with a suitable resolution.
We sincerely apologise for the inconvenience caused.
Kind regards
The After-Sales Team
Dear Paul
We are sorry to hear that you are disappointed with our company's return policy.
As per our communications you can choose the courier that is most convenient for you to return the item. We only suggest to use a tracked service as this will facilitate the return process
Please kindly let us know if you require assistance for the return or if you have any questions
Kind regards
The After-Sales Team
