Dear Cristina
We are sorry to hear that the item purchased does not meet fully your expectations
We appreciate you took the time to leave the feedback and your comments have been forwarded to the relevant department for review.
Should you require any assistance with the product please do not the hesitate to contact us, we will do our best to help you.
Kind regards
The After-Sales Team
Dear Justin
We're sorry to hear of your disappointment with the heater purchased from us and we appreciate you took the time to share your feedback.
We received your message on the 22nd of December and we replied asking details about your comments. Should you require any assistance with please do not hesitate to contact us replying to our email and we will do our best to help.
Kind regards
The After-sales Team
“Delivery was very fast. Item is lovely, it is too big unfortunately for my room so have to return. Put return request in to Aosom, but still waiting for a response, not happy about that at all. Probably going to be stuck with a very large box in my home all over Christmas.”
Dear Jane
We are sorry to hear that the item received is not suitable for your needs.
We replied to your request but it seems that our message was not received.
As discussed in our recent emails and conversations the return will be accepted by our warehouse in the next working days after the bank holidays.
Please do not hesitate to contact should you have any questions
Kindest regards
The After-sales Team
“Looks very good by the looks of it but came with dodgy parts. Extremely hard to assemble. Aosome recommends 2+ persons to assemble but I think it needs 4 minimum. The parts do not hold on to each other and the end product is flimsy. Not recommended at all. Don't get deceived by the look.”
“Be trying for days now on the phone and waiting for someone to pick up the phone from customer service to complain about only receiving one headrest cushion for my out sunny sun loungers absolutely terrible”
“I purchased a desk and a chair for my new Office and both came damaged and with assembling issues, including wrong/missing parts. The customer service is fast to reply, but communication is poor, and they keep trying to push their "solutions" instead of solving the problem. I spent 2 days of my holidays waiting for a promised courier to collect the products, and the courier never came. No respect for the customer. In the end, I got the refund for the desk after almost one month and had to throw out the products by myself. Never again.”
“Damaged item arrived at an exceptionally fast rate. To be fair I think it was Yodel. The box was squashed and damaged on one side. The product suffered due to mishandling. I feel this reflects really bad on Aosom as they have many item go out in good to pristine condition only to be treated like junk by the chosen courier.”
