“I purchased a desk and a chair for my new Office and both came damaged and with assembling issues, including wrong/missing parts. The customer service is fast to reply, but communication is poor, and they keep trying to push their "solutions" instead of solving the problem. I spent 2 days of my holidays waiting for a promised courier to collect the products, and the courier never came. No respect for the customer. In the end, I got the refund for the desk after almost one month and had to throw out the products by myself. Never again.”
“Damaged item arrived at an exceptionally fast rate. To be fair I think it was Yodel. The box was squashed and damaged on one side. The product suffered due to mishandling. I feel this reflects really bad on Aosom as they have many item go out in good to pristine condition only to be treated like junk by the chosen courier.”
