“So far everything I have purchased from AOSOM has been fine. Its the delivery people that spoil things - dump & run. They do not stick to what the emails say. So you could get home & find it there on an unexpected day. They do not take to a neighbour even if you pre-requested.”
“Had no delivery communication and sofa was left outside my front door!
Then when I came to assemble sofa it had a bit torn in it.
I tried to contact the company before I put this review, but again no communication at all!”
“Very comfy chair, Nice quality and looks great and a great price, Customer service are very helpful no waiting on the phone great service and very quick delivery.”
“This mat arrives curled up and despite lying the mat flat and laying it under a rug with a heavy table on top of it for a week the mat still curled up at the ends. As this was a dangerous tripping hazard I contacted the company for a refund. I was informed I could keep the mat for a 20% discount or return the mat for a 100% refund. I had no use for a mat that was a tripping hazard so opted to return the mat. I curled the mat up and re-packaged it in the original packaging to return it. The company said I needed to pay the return costs. I argued that as the mat is defective they should pay the return costs. I was then asked to supply a photograph of the mat however the mat had now been curled up in the box for 24hrs & I didn’t want to have to go through the process of trying to flatten it out again so have unfortunately sent it back and paid the postage. I will never use this company again as I believe this mat has an obvious defect that the company must have been aware of but they are trying to avoid refunding the customer 100%.”
“Device won’t connect to the remote. We’ve asked for a replacement/solution from Aosom who have asked for a video of us pointing the remote at the heater to show it doesn’t work.”
