“I bought this stroller from Aosom just 17 days ago (Order No. 137700334543), and it was delivered damaged.
Since then, I have contacted Aosom’s customer service multiple times by phone and email, yet they have still failed to resolve the issue. It has now been over two weeks, and I am still waiting for a proper resolution.
This level of customer service is absolutely unacceptable. Their response has been painfully slow, and they seem completely unwilling to take responsibility or resolve a straightforward issue. I have wasted considerable time repeatedly contacting them, only to receive no meaningful solution.
This has been the worst shopping experience I have ever had with Aosom. I strongly recommend that potential customers think twice before purchasing from them. If a company cannot properly handle a damaged product after delivery, it seriously needs to reconsider its customer service standards.”
“Sofa was easy to put together and have since been on it practically every day. It’s quite comfy and the chaise longue part does me good. Definitely a great investment for our garden.”
“Pretty happy with the marquee and service overall.
Aosom were great to deal with. I ordered two marquees thinking I might need both, but only ended up opening and using one. I emailed them about refunding the second even though it was outside of its original 30 day window and they quite fairly said that although they would make an exception and accept the return, I would need to pay for return shipping. This was only about £11 through parcelforce and they collected it from my door so no issues there. Communication by email was good throughout, and the refund itself was prompt. No fuss. Thanks again, will look here again if I ever need anything for the garden.”
