“When I tried to return bed as it was " no longer required" which is one of the reasons in your own drop down reasons you refused and offered me a partial refund of £12 to keep the bed!!!Then said it was up to myself to return it at a cost of £35!Shocking after sales!”
Dear Martin
We sincerely apologise for the frustration you've experienced regarding the return process.
As stated on our website, we do not cover return costs for items that are no longer required. In certain cases, we may offer a partial refund as a gesture of goodwill to allow customers to keep the item.
If you have any further enquiries or concerns, please don’t hesitate to contact us.
Kind regards,
The After-Sales Team
“Terrible hutch. Chip-wood. Already fallen to pieces in less than a week and the roof does not fit together. Difficult assembly. I certainly would not recommend.”
“I can’t put it up because it’s very top heavy and I can’t screw the base into the decking. I’ve got rid of all the packaging so don’t believe I can return it?”
“Would be a nightmare to assemble so many parts, actually 100’s and not made clear on the sales page. Would never have bought if I had saw the assembly instructions first and so feel cheated that this wasn’t made clear by Aosom.
Also advised to return at our own expense, would cost far too much to return due to the size and weight that we have no option but to keep it and not be able to use it, will never use this company again.”
“I sent for a garden umbrella which turned out to be too big for my patio. I was told by AOSOM i had to return it myself. I am a 76 year old woman and found it hard carrying the big heavy box into an EVRI shop AND i had to pay £7.20. The staff in the shop were disgusted and had to show me what to do as never had to pay to send something back before. I would avoid this Company, i shan't buy anything from them again. Their Customer Service is RUBBISH.”
“I would rate delivery and service from Aosom a 5 star however, the product was notwhat I expected ( which happens ) however,I have returned the item, they received the return but unfortunately no sign of refund.”
“I bought a ‘beige’ parasol which is actually lemon in colour and does not match my outdoor sofas which are beige. Customer service refuse to acknowledge this. I have asked to exchange for a different colour but this company says I have to pay for postage. As it’s a very bulky item this will cost me a fortune. I would avoid this company.”
“Absolutely AWFUL! Ordered a swing for my daughter's birthday. Was told it would it be delivered on time then then said Yodel lost it so reordered it AGAIN & still waiting 17 days LATER! I've cancelled my order as they keep promising its on its way. So disappointed & frustrated!”
“Brought a shed from them but when delivered it was to large for my needs when i asked to return it was told to arrange my own return but as its very large and heavy most companys will not pick up the one i found wanted £85 to return the item so beware if you buy from aosom make sure you dont need to return it”
“Awful experience. Ordered garden furniture with 1-2 day delivery. 9 days later, no furniture, no refund, no reply to multiple requests for help. Doynt touch them with a bargepole.”
