“I sent for a garden umbrella which turned out to be too big for my patio. I was told by AOSOM i had to return it myself. I am a 76 year old woman and found it hard carrying the big heavy box into an EVRI shop AND i had to pay £7.20. The staff in the shop were disgusted and had to show me what to do as never had to pay to send something back before. I would avoid this Company, i shan't buy anything from them again. Their Customer Service is RUBBISH.”
“I would rate delivery and service from Aosom a 5 star however, the product was notwhat I expected ( which happens ) however,I have returned the item, they received the return but unfortunately no sign of refund.”
“I bought a ‘beige’ parasol which is actually lemon in colour and does not match my outdoor sofas which are beige. Customer service refuse to acknowledge this. I have asked to exchange for a different colour but this company says I have to pay for postage. As it’s a very bulky item this will cost me a fortune. I would avoid this company.”
“Absolutely AWFUL! Ordered a swing for my daughter's birthday. Was told it would it be delivered on time then then said Yodel lost it so reordered it AGAIN & still waiting 17 days LATER! I've cancelled my order as they keep promising its on its way. So disappointed & frustrated!”
“Brought a shed from them but when delivered it was to large for my needs when i asked to return it was told to arrange my own return but as its very large and heavy most companys will not pick up the one i found wanted £85 to return the item so beware if you buy from aosom make sure you dont need to return it”
“Awful experience. Ordered garden furniture with 1-2 day delivery. 9 days later, no furniture, no refund, no reply to multiple requests for help. Doynt touch them with a bargepole.”
“Did not get my products. Had an email saying my product has been delivered and left in the alley way with a picture. Came home and there were nothing there. Asked my neighbours around and no one saw delivery in my alley way. I still haven't got the products 😕 yet”
“The trolley uncoupled on the first trip…. And the second several times. On a busy road the last time. It was really dangerous and of course totally useless.
I haven’t heard back from customer service yet and I can’t see a number to ring”
“Ordered an item on Wednesday, had issues with the tracking so I emailed customer service on Thursday only to be told it was delivered on the Wednesday, the same day I ordered it. Was asked to wait another 24 hours but I refused. Avoid, avoid, avoid”
“Pop-up Outsunny gazebo not fit for purpose as collapses due to poor design of the fibreglass rod frame. Customer Services refusing to pay return postage, insisting on 'photographic evidence' of the fault. Fine if a rip, faulty zip or broken strut, but not relevant here. Offering me 15% refund if I'd keep the gazebo! No point as can't use it. It's a faulty item which Aosom should pay to have returned as per their Returns Policy. They're ignoring points i'm making in emails, including my request for the email address for their Head of Customer Services, Perry Furlong (whose contact details seem unavailable online).
Awful purchasing experience, useless product, misleading product photos & description, ineffectual Customer Services, unreliable returns policy. Will never buy from AOSOM again and would never recommend.”
