“Absolutely AWFUL! Ordered a swing for my daughter's birthday. Was told it would it be delivered on time then then said Yodel lost it so reordered it AGAIN & still waiting 17 days LATER! I've cancelled my order as they keep promising its on its way. So disappointed & frustrated!”
“Brought a shed from them but when delivered it was to large for my needs when i asked to return it was told to arrange my own return but as its very large and heavy most companys will not pick up the one i found wanted £85 to return the item so beware if you buy from aosom make sure you dont need to return it”
“Awful experience. Ordered garden furniture with 1-2 day delivery. 9 days later, no furniture, no refund, no reply to multiple requests for help. Doynt touch them with a bargepole.”
“Did not get my products. Had an email saying my product has been delivered and left in the alley way with a picture. Came home and there were nothing there. Asked my neighbours around and no one saw delivery in my alley way. I still haven't got the products 😕 yet”
“The trolley uncoupled on the first trip…. And the second several times. On a busy road the last time. It was really dangerous and of course totally useless.
I haven’t heard back from customer service yet and I can’t see a number to ring”
“Ordered an item on Wednesday, had issues with the tracking so I emailed customer service on Thursday only to be told it was delivered on the Wednesday, the same day I ordered it. Was asked to wait another 24 hours but I refused. Avoid, avoid, avoid”
“Pop-up Outsunny gazebo not fit for purpose as collapses due to poor design of the fibreglass rod frame. Customer Services refusing to pay return postage, insisting on 'photographic evidence' of the fault. Fine if a rip, faulty zip or broken strut, but not relevant here. Offering me 15% refund if I'd keep the gazebo! No point as can't use it. It's a faulty item which Aosom should pay to have returned as per their Returns Policy. They're ignoring points i'm making in emails, including my request for the email address for their Head of Customer Services, Perry Furlong (whose contact details seem unavailable online).
Awful purchasing experience, useless product, misleading product photos & description, ineffectual Customer Services, unreliable returns policy. Will never buy from AOSOM again and would never recommend.”
“I got the stepper on 9th Feb 2024 and today is 16th March, the least is the stepper to last 6 month but just 1month and few days ts broken and completely gone. I noticed the resistance was not giving me the vibes and just as I was exercising the stepper just went flat. I am not happy about this product as i exepected more. Would I recommend not at all and I would like a replacement for it”
“Received a previously returned product, red quality control label stated this on outer box. Couldn't use keyboard tray as runners were previously put together incorrectly and I can guess this was why it was returned. Heads on some screws broke off when fitting. Melamine where the monitor stand attached was broken, cracked and loose.
Why sell on second-hand/returned products? The quality control label may have confirmed all contents were still enclosed but nobody checked if those contents worked or were of satisfactory quality to sell on!
I won't be purchasing again!”
Dear Graeme
We are really sorry to hear about your disappointment.
As the partial refund was not a suitable option, we have sent you an email offering alternative resolutions.
Please kindly reply at your earliest convenience and we will do our best to assist you
We offer our sincere apologies and we look forward to hearing from you
Kind regards,
The After-Sales Team
Dear Frances
We are really sorry for the incomplete hamster cage that was sent
As per our communications we have processed the full refund requested.
We sincerely apologise for the inconvenience caused
Kind regards
The After-Sales Team
Dear customer
Thank you for your feedback and for choosing our product.
We're sorry to hear that you required additional assistance with assembly, and we understand the frustration this may have caused.
We try to constantly improve the clarity of our instructions and we offered assistance during your call to our customer service.
If you would be willing to send us an email and share your experience with the assembly process, it will be appreciate it. This feedback helps us identify areas for improvement and ensure a smoother experience for future customers.
We apologise for the inconvenience caused
Kind regards
The After-Sales Team
Dear Customer,
We are truly sorry to hear about your negative experience with our greenhouse and the missing instructions. We are investigating with the relevant departments why the instruction manual wasn't sent initially and why you didn't receive the email containing it. We are committed to improving our processes to ensure this doesn't happen again.
We understand your frustration about the greenhouse collapse but no previous communications can be retrieved regarding this issue. If the collapse was due to a defect in the product, please send us pictures of the faulty parts. This will help us investigate the issue and provide you with the best possible solution.
We sincerely apologise for the inconvenience caused
Kind regards
The After-Sales Team
Dear Glennis
We are sorry to hear of your disappointment with the dog kennel purchased from our company
As we cannot retrieve previous communications about the issue with your product we will contact you to assist with a suitable resolution.
We sincerely apologise for the inconvenience caused.
Kind regards
The After-Sales Team
