Shockingly poor quality product, waste of money
Purchased an Outsunny Square Umbrella Parasol in July 2019. By March 2020 (I.e. 8 months later) it had snapped at the bottom through rust making it totally useless. Raised this issue with after sales support and the straight answer was can’t help as the 6-month product warranty has lapsed. So, in essence we had only 3 months of use of the parasol in the summer of 2019. On its website Aosom boasts “ We ensure we rely on the continuous core values we have instilled since day one - excellent products, innovative designs and superb customer service - all at a price which is affordable and within reach for all.“ Clearly, Aosom either has an overrated view of itself or, a very underrated understanding of ‘excellent products’, ‘superb customer service’ and ‘affordable’. Over £130 for a parasol which was only useful for 3 months is not affordable. It’s a waste of money.
5 years ago
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