Ordered two garden furnitures by mistake on the 4th of June. Tried phoning them on the fifth of June with no answer. Emailed to cancel the two orders and on the same day orders went through extremely fast and had no email reply on the request for cancellation. Delivery service Palletways contacted me on the 8th of June for a delivery slot. I told them that I had cancelled my orders and the goods to be returned back to MH STAR UK LTD. On the 9th of June they had received the goods and signed for by Mr Grieveson and Mr Harrison. MH STAR UK LTD NOTTINGHAMSHIRE WAY WEST MOOR PARK DONCASTER SOUTH YORKSHIRE DN3 3FG GB On the 17th of June I had the following reply: "Good Afternoon, Thank you for your message. We are sorry to hear you would like to cancel your order. Please let us know once both orders have been refused and we will be able to issue your full refund. Apologies for any inconvenience caused, Kind regards, Henna " So does this mean I now have to wait another two weeks for another reply to get my money back? Absolutely shocking. You should've checked the order numbers, and then you would've realised the goods have already been returned. I have responded to your email, Henna, to inform you that I'm doing a claim through PayPal. Because, it seems you are taking more notice of reviews on Trustpilot then looking at your own emails.