While staff are pleasant and helpful enough to deal with:- - bow was shipped without my knowledge or consent, to an address I didn't nominate. It was agreed that the bow was to be kept at store when it arrived and I would pick it up - I had to call Australia Post and arrange for the return of the bow back to Apex Hunting - whatever notes staff made for the bow's return did nothing - staff advised they would set bow weight at 55 lbs as I'm a new shooter - it was left at full 70 lbs weight. I subsequently had to drive to the store to get the bow adjusted to what staff originally recommended it be configured - Trophy Ridge Volt LED light already broken upon arrival - Was advised by staff I couldn't talk to the manager about the aforementioned issues. Tried ringing the store to have the call answered, then immediately hung up Perhaps management could splurge on some post-it notes for the guys so they can keep track of jobs. For spending close to $2,000 as a new customer it has been a disappointing experience.