1.The item delivered has one component missing.
2.The component subsequently replaced by manufacturer was sent with a wrong address, unit 306 instead off 307 and somehow redirected to a consignee news agency without any notice or call to the receiver who was only aware of this after raising an enquiry about the delay.
Whilst 1 and 2 above may well be the mfr.'s fault and the prompt response of your staff is actually commendable, a closer follow-up of actions taken to ensure subsequent due delivery of the good would be desirable.
4 years ago
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