Abeir Hamze
Probably wouldn’t bother purchasing from your store again. I Purchased a fridge online from you guys as your prices were amazingly low. BUT after my purchase and payment things went down hill from there. I had to initiate contact because all I received was a receipt to my email and nothing further for a week. After getting through on your terrible phone line and speaking to your very helpful staff member, I was told the fridge wasn’t in stock and I would have seen that on the website when I made my purchase, this was not the case because it stated that it was in stock and I wouldn’t have bothered to order it if I knew I needed to wait a whole month and wouldn’t have received it until then, I was then told they would call around and see if any of your other stores had one, and it would take some time and someone would call me back that day. I then waited patiently for about 3 days and I never received that so called call back, so once again I called back struggling to get through Your crappy phone line and once I did 5 hours later I was told the same thing someone will contact me, which never happened so the next day I called back and asked if a refund was possible as I couldn’t wait any longer due to already being without a fridge for 3 weeks, to which they happily gave me. I did receive it the same day which was nice of them and I truely don’t think there’s enough communication or customer service experience happening in your work place because each time I called the staff seemed lost and unsure of the situation or what to do. In the end I got my refund and my fridge delivered from elsewhere within two days. So from purchase to a refund it took almost 3 weeks which was very disappointing and frustrating.
1 year ago
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