Very unprofessional and unhelpful. My sister bought an oil heater for my home office during COVID lockdown restrictions and the heater was delivered late and with significant damages making it unable to be used. We attempted to contact Appliance Giant by email, Facebook and their online resolution centre. After not hearing anything for days on any of the forums, I was able to locate a phone number. The sales person I spoke to could see our email and was unable to offer us a replacement due to not having the item in stock anymore. We were offered a replacement heater, however having to pay an extra $150 for the difference. We then requested a refund and were told we would need to take the product to Australia post with a return label we needed to print ourselves. Due to COVID restrictions, I don’t have access to a printer or a post office nearby. I explained this to the sales person however was told if I wanted a refund this is the process I would need to follow. I feel this has been handled very poorly and that we have been left further disadvantaged. I will not be buying from Appliance Giant in the future and would not recommend purchasing appliances from to anyone. Very disappointed with the service.
1 year ago
Read Appliance Giant Reviews
Appliance Giant has a 4.47 average rating from 875 reviews
Related Photos & Videos

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial