Very unprofessional and unhelpful. My sister bought an oil heater for my home office during COVID lockdown restrictions and the heater was delivered late and with significant damages making it unable to be used. We attempted to contact Appliance Giant by email, Facebook and their online resolution centre. After not hearing anything for days on any of the forums, I was able to locate a phone number. The sales person I spoke to could see our email and was unable to offer us a replacement due to not having the item in stock anymore. We were offered a replacement heater, however having to pay an extra $150 for the difference. We then requested a refund and were told we would need to take the product to Australia post with a return label we needed to print ourselves. Due to COVID restrictions, I don’t have access to a printer or a post office nearby. The product has now been picked up by a courier and delivered back to Appliance Giant. I am yet to hear regarding my full refund. Will not be purchasing from them again.