I purchased a Breville toast and melt as a birthday present for my sister On 14 July. I’m sure at the time of purchase it did not say out of stock. There were several competitors who didn’t have any in stock and the reason I avoided them, because it was a present. My sister received a phone call several weeks later saying the toaster were out of stock and would she accept a substitute brand. She told the employee she didn’t buy it and referred them to me, the buyer. I wanted the Breville brand and accepted a mid August delivery. By the beginning of September, I rang your organisation to find Breville stock was due mid October. The employee said she would check with the manager about an updated due date and let me know or offer a refund. The very next day I received a shipped email and my sister received the toaster within the week. Hence, the reason I gave your organisation a poor rating.