Dont get involved with this company for anything!! Purchased a refurbished washing macine on line and paid for it together with delivery costs. There were several models advertised at different prices. We picked a Hoover. Couple of hours later I received an email from Appliance Direct stating that my order had been cancelled. I was amazed so telephoned them to find out what was going on. After being given the run around and speaking to FOUR different staff at 13 pence per minute, it was confirmed that there had been a mistake in the pricing. Strangeley enough they were all removed!! As I say stay away. I await to see if I get a refund. Dreafull company.