Appliance Direct Reviews

4.51 Rating 51 Reviews
90% of reviewers recommend Appliance Direct
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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier, Own Driver
delivery methods
Within 5 Days
average delivery time
100%
on-time delivery
100%
accurate and undamaged orders
Customer Service
Telephone, Email
communication channels
"Excellent service,The. Item was out of stock when ordered,so the delivery date was 2 weeks,They gave me a 2 hr slot and also phoned half hr before delivery,Thankyou,will order from them again."
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Posted 2 days ago
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"Delivered within specified time. Packaging good condition. Arrived within specified slot, good communication and phone call 10 minutes before delivery. Although the Samsung extractor hood has not been installed yet, looks in tact."
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Posted 3 weeks ago
"The price is good the website is easy to use and the delivery arrived within the time frame quoted. Your delivery men were very polite and friendly, the removal of my old machine was excellent (the men were very careful), they unpacked my new machie in the van and they were careful with that too. I would definitely recommend Appliance Direct"
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Posted 4 weeks ago
"I ordered a blue Smeg fridge and the price was at least £300 cheaper than any rival. Great communication prior to delivery - 2 men unwrapped and places fridge in its home in my kitchen - made sure i was satisfied before they left. Great service - great price - what’s not to like !"
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Posted 1 month ago
"Couldn’t fault them, delivered on time, good communication, good appliance. No problems at all."
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Posted 1 month ago
"Prompt delivery, good communication, great service and excellent product, made in the UK Best appliance we’ve bought for ages (Ebac dehumidifier) Very pleased, Thanks"
Helpful Report
Posted 2 months ago
"I had ordered and paid for my appliance else where and a month later still being fobbed off about the delivery, I found the same appliance with this company £49.99 cheaper and delivered it in 2 days. Hats off for service, very pleased and will definitely shop here again"
Helpful Report
Posted 2 months ago
"Easy to use site. Delivery when stated. No complaints"
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Posted 2 months ago
"Superb price for microwave, cannot fault quality and delivery. Very good company to purchase from."
Helpful Report
Posted 2 months ago
"Not only a bad experience, A TERRIBLE EXPERIENCE, took delivery of an AmberGlo wall mounted flame effect electric fire, mounted it on the wall, fine. Now this was advertised as a "silent flame effect", WRONG!!! with no other noise in the room, there is a constant whirring, like a train in the distance, ok for 5 minutes but continuously, drives you nuts. The fan is meant to work when the temperature drops below the pre-set temperature of the room, ours will only turn on when the temperature is pre-set to 30c, honestly who'd want a heater going at that temperature? Phoned customer service, held on for 20 mins, cut off. Phoned sales, held on for over 30 mins, gave up. DO NOT BUY THEIR RUBBISH PRODUCTS, ONCE THEY'VE GOT YOUR MONEY, THEY'RE NOT INTERESTED, BE WARNED!!!!!!!!"
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Posted 2 months ago
"Always great prices and quality products. From order to delivery was smooth process and was kept up to date with delivery and time slot."
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Posted 2 months ago
"All delivered on time and correct date plus phoned when they said they would .would buy from them again ."
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Posted 2 months ago
"First class service"
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Posted 3 months ago
"Very good service"
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Posted 3 months ago
"Incredible service very quick to deliver presentation of product excellent recommend them to any person"
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Posted 3 months ago
"very easy transaction and delivery was as quick."
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Posted 3 months ago
"Competitive price easy to order .good communication and time span with delivery ."
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Posted 3 months ago
"Great products, great service, great prices! Couldn't ask for more. I will definitely use them again and would recommend to anyone."
Helpful Report
Posted 3 months ago
"My Fridge was not holding even temperature, so delighted to find the same model fridge in a newer serial number. Delighted with Customer Service phone call to explain planned delivery date -great to speak to a person. Good communication on day of delivery with friendly driver and mate."
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Posted 3 months ago
"Third order I've placed with this company the service is second to none from order to after sales"
Helpful Report
Posted 4 months ago
Appliance Direct is rated 4.51 based on 51 reviews

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Alice, Customer Support