Appliance Direct Reviews

Name: Appliance Direct
Rating: 4.48

4.5 Rating 150 Reviews

83 %

of reviewers recommend Appliance Direct

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Metrics

4.5

Based on 150 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Appliance Direct 1 star review on 6th November 2020

Marian

Appliance Direct 5 star review on 26th August 2020

Lindsey

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's not yet fitted but the hob was delivered quickly and looks a lovely product. I'm sure it will look really smart in my new kitchen”

Helpful Report

Posted 5 years ago

“I found this company on Google and placed my order online as Website was very easy to navigate. Prices very competitive. Confirmation of order was sent promptly by email and estimated time of delivery indicated. Delivery was as promised within 2 days. Purchase was followed up the next day by Appliances Direct team to check service was satisfactory. I cannot fault the service.”

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Posted 5 years ago

“Our fridge broke down in this current situation of lock down. They were the only company that could get the fridge out to us the next day. Excellent, friendly and professional service in difficult times. Can't fault them.”

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Posted 5 years ago

“Arrived on time as scheduled”

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Posted 5 years ago

“Ordered during lockdown. Oven arrived when expected with plenty of communication. I ask them to leave it on the drive so quick easy delivery. Good price.”

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Posted 5 years ago

“Quick Delivery , Genuine Product”

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Posted 5 years ago

“Oven delivered, paid in addition to have old appliance removed and recycled, it was delivered, asked politely if they could just put new oven in the place the old one was.. No... Left it on the floor and the packaging on the front lawn! I am a lady on my own and there was no way I could lift this... It sat on the floor for three days... So obviously couldn't cook!!!!!!!!!!”

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Posted 5 years ago

“We bought a tumble dryer from them. It was good value for money and works really well. It came on the delivery date we were given and was well packaged so no damage. We have had to send items back to other retailers as their items were damaged due to poor packaging. We will definitely use this company again.”

Helpful Report

Posted 5 years ago

“Was a little concerned about the bad reviews but the price of the Bosch oven was much better than other retailers. Ordered the item and received an e-mail stating day of delivery. The driver telephoned an hour before arrival. Can't fault the service.”

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Posted 5 years ago

“Staff were helpful, informative and not biased towards any particular model. The delivery guys were careful and tidy, finding us quickly thanks to good local knowledge. Appliance registration was painfully slow on the phone, with hindsight I would register online.”

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Posted 5 years ago

“From the start on line right to the delivery and the product itself all excellent. Top of the range.”

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Posted 5 years ago

“Excellent customer service. Delivery rapid & successful.”

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Posted 5 years ago

“Everything that could go wrong, went wrong. First of all, my order was delayed for 5 days. Later on, I received wrong model, not the one I ordered. After 3 weeks of calls and mails they agreed that this is not what I order and offered me a disscount... Been tired of all that situation so agreed on that. What happened next? My freezer was not working from the very beginning! Support team does not care and always answers after 2 days. Couple times got answer "I can see you called helpline so your problem is solved." Well, no. They dont respect customer rights, as they send you to call manufacturer by yourself while it's their duty by law as seller. Dont buy from them, bunch of liers and scammers.”

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Posted 5 years ago

“Easy to use web site, good price, simple collection.”

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Posted 5 years ago

“Bought a cubit mobile phone. Good price, collected from the store. So far so good, very happy”

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Posted 5 years ago

“1st Class Service Ordered Sunday evening delivered Tuesday morning best price as well Cannot ask for better than that”

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Posted 5 years ago

“Good service from start to finish delivery men very helpful”

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Posted 5 years ago

“Very happy with the service from buying the fridge freezer to delivery. Best price I could find, saving me £100 -£200 compared to other companies. Would definitely use again. Helpful delivery guys which makes a big difference.”

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Posted 5 years ago

“Good delivery on time. fitted appliance, took old one away; fitters polite and helpful.”

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Posted 5 years ago

“Our extractor arrived on time , and my husband put it in with no problem.”

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Posted 5 years ago

Appliance Direct is rated 4.5 based on 150 reviews