Appliance Direct Reviews

Name: Appliance Direct
Rating: 4.47

4.5 Rating 133 Reviews

87 %

of reviewers recommend Appliance Direct

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Metrics

4.5

Based on 133 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Appliance Direct 1 star review on 6th November 2020

Marian

Appliance Direct 5 star review on 26th August 2020

Lindsey

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Woeful experience!!! Ordered a replacement dishwasher for a rental property we have. First Delivery date, no show. Second delivery date, no show. Third delivery date, machine delivered and installed. Tested......faulty!!! Installation team left it in situ and tenant told to get in contact with HO only to be told can only speak to account holder, me. This is despite the fact I went to great lengths in initially explaining that this was a rental property and was agreed that the communication would be with the tenant with my authority. All documentation showed tenant name and contact number. Tenant now taking more time off for replacement machine proposed for delivery in five days time!!! Reason for going with Appliance Direct was price and generally good reviews. With this experience, wont be ordering from them again.”

Helpful Report

Posted 1 year ago

“Dont get involved with this company for anything!! Purchased a refurbished washing macine on line and paid for it together with delivery costs. There were several models advertised at different prices. We picked a Hoover. Couple of hours later I received an email from Appliance Direct stating that my order had been cancelled. I was amazed so telephoned them to find out what was going on. After being given the run around and speaking to FOUR different staff at 13 pence per minute, it was confirmed that there had been a mistake in the pricing. Strangeley enough they were all removed!! As I say stay away. I await to see if I get a refund. Dreafull company.”

Helpful Report

Posted 2 years ago

“Appalling service - order placed 8th Oct - delivery promised by 19th. Shunted between delivery company who says don’t have order - and this awful company who completely disregard all pleas for help - during lockdown left without a fridge freezer - disgraceful.”

Helpful Report

Posted 3 years ago

Appliance Direct is rated 4.5 based on 133 reviews