Woeful experience!!! Ordered a replacement dishwasher for a rental property we have. First Delivery date, no show. Second delivery date, no show. Third delivery date, machine delivered and installed. Tested......faulty!!! Installation team left it in situ and tenant told to get in contact with HO only to be told can only speak to account holder, me. This is despite the fact I went to great lengths in initially explaining that this was a rental property and was agreed that the communication would be with the tenant with my authority. All documentation showed tenant name and contact number. Tenant now taking more time off for replacement machine proposed for delivery in five days time!!! Reason for going with Appliance Direct was price and generally good reviews. With this experience, wont be ordering from them again.