Not only a bad experience, A TERRIBLE EXPERIENCE, took delivery of an AmberGlo wall mounted flame effect electric fire, mounted it on the wall, fine. Now this was advertised as a "silent flame effect", WRONG!!! with no other noise in the room, there is a constant whirring, like a train in the distance, ok for 5 minutes but continuously, drives you nuts. The fan is meant to work when the temperature drops below the pre-set temperature of the room, ours will only turn on when the temperature is pre-set to 30c, honestly who'd want a heater going at that temperature? Phoned customer service, held on for 20 mins, cut off. Phoned sales, held on for over 30 mins, gave up. DO NOT BUY THEIR RUBBISH PRODUCTS, ONCE THEY'VE GOT YOUR MONEY, THEY'RE NOT INTERESTED, BE WARNED!!!!!!!!