Ordered fridge freezer for next day delivery as our was faulty. Watched delivery driver progress all afternoon to be told on last delivery that they would no longer be able to deliver ours at 9pm! Old fridge was outside emptied for collection along with our food. Was then told next delivery slot was Thursday! (Monday today) To add insult to injury a measly £30 was offered as compensation, not forgetting a £20 discount off the rescheduled delivery 2 days after the one we should have had anyway! Shocking, complete waste of time. Cancelled order as a result of poor customer service. Will not be ordering from AO ever again!!! There should be a '0' rating option added.