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ao.com Reviews

4.3 Rating 4,155 Reviews
81 %
of reviewers recommend ao.com
4.3
Based on 4,155 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read ao.com Reviews
Visit Website

Phone:

0344 324 9222

Email:

customerservices@ao.com

Location:

AO World PLC 5a The Parklands Lostock
Bolton
BL6 4SD

Write Your review

ao.com 5 star review on 8th April 2024
Susan Heaton
ao.com 1 star review on 3rd April 2024
Nicola Henry
ao.com 1 star review on 24th February 2024
Karen Anderson
ao.com 1 star review on 27th November 2023
Phil
ao.com 1 star review on 29th October 2023
Darren
ao.com 1 star review on 28th December 2022
Lisa
ao.com 1 star review on 12th October 2022
Aaron
126
Anonymous
Anonymous  // 01/01/2019
Very difficult return process for damaged items! First you have to email photos. Then you have to call customer service. Having waited 30min to get through, customer service told me that they will send me a form that I need to fill in, then I need to send it to the damage team and they would be in touch with further instructions! I am shocked with this long and convoluted process. While returns for unwanted items can be easily requested online, for damaged items they have this long and difficult process, which puts me off from ever ordering anything again from this web site!
Helpful Report
Posted 5 days ago
Very bad costumer service, they sent a team that can not install the fridge freezer, though I requested that service and they said they can do it. had to cancel my order after going to the trable of defrosting. I am even a paid member..and this is the service I got .. never buying with them again, and if you want a peace of mind don't use this company. Very disappointed 😔
Helpful Report
Posted 6 days ago
AVOID AO.COM. I have never dealt with such a bad company. I ordered a washer/dryer to be delivered and installed. Had to take the day off of work. On ordering I made it very clear that the flat was on the first floor and is on a single lane road with yellow lines but a car park is on the opposite side of the road. (10 meters max) on the day the driver called looking for reasons not to deliver. 1st excuse was “can’t leave it in a car park due to other appliances in the van’ 2nd excuse was “we need to be able to see the van at all times” yet this was a busy Sainsbury’s car park with CCTV and 3rd excuse “it’s the delivery person’s discretion if we want to do the delivery” NEVER WOULD I ADVISE ANYONE TO USE A0.COM
Helpful Report
Posted 1 week ago
Avoid at all costs Buy it cheaper else where Better quality elsewhere Better customer service elsewhere You have to wait in all day for a washing machine 3 days in a row
Helpful Report
Posted 3 weeks ago
I'm forever great full to Mrs Bruce Nora who is a recovery agent, I found my self scammed after investing all my life saving and dedication to this broker , my account was frozen and I was unable to withdraw my lost funds I send several mail but still I didn't hear from them, I was battling with this and suggested to post it online , then I came across Mrs bruce Nora who's a recovery agent I saw so many reviews about how their lost Bitcoin or money was recovered back in total, after experiencing scam at first i decided to give it a go i got in contact with her and followed all necessary information and about 96 hours i received all my money in total, finally feild with joy at last If you are having problems with your investment, or you are unable to make a withdraw from any website or broker I will advise you to get in contact with bruce nora 254 @ gmail . com who can help you in recovery all your lost funds back Get in contact with: b__r__u__c__e__n__o__r__a__2__5__4__(A__T)__g__m__a__i__l__.__c__o__m Call them on Whatsapp: +1 ( 3 1 8 ) 3 1 9 4 6 2 0
Helpful Report
Posted 3 weeks ago
RUINED MY KITCHEN A BUNCH OF COWBOYS LEFT LIVE EXPOSED WIRES
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Posted 3 weeks ago
DONT USE RUINED MY KITCHEN THEY LEFT BROKEN ELECTRIC CABLE EXPOSED THEY DONT CARE BODGE JOB THEY WONT LET ME UPLOAD PHOTOS TO SHOW AWFUL WORK
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Posted 4 weeks ago
Easy smooth transaction, best price too👍🏻
Helpful Report
Posted 4 weeks ago
DONT USE bodged up my kitchen still waiting for response
Helpful Report
Posted 1 month ago
Their price match promise is a lie. I found a fridge freezer that was £140 cheaper on another website and tried to price-match it. They put me on hold and came back saying the manager didn't want to price match it as an OVEN the retailer was selling was in a refurbished condition. Not the fridge I wanted to buy just a random oven on the website. I filed a complaint which took them 21 days to reply to stating the item I wanted to price match was now out of stock on AO so nothing they could do. Will never use AO again
Helpful Report
Posted 1 month ago
DONT USE COWBOYS MADE ACREAL MESS OF THE JOB WHAT A BODGE JOB
Helpful Report
Posted 1 month ago
I wish the drivers customer service or even customer service was as good as who ever is making reels I have and a terrible experience and nothing but the run around the driver was the rudest man I’ve ever spoke to in completely the wrong village yet that was my fault! Got my delivery slot so emptied my fridge and moved it for delivery for driver to do this now ruined food, wasted day, no fridge and a migraine from hell after it all I would recommend all people avoid AO I defo won’t be using again and I had planned on getting washing machine and dryer I will shop else where! I will also be reviewing my service where I can!
Helpful Report
Posted 1 month ago
AO is the best place to buy anything like as a washingmachine that are very helpful and polite I will be using AO again
Helpful Report
Posted 1 month ago
I'm amazed this company ever sells anything online. I've just spent five minutes trying to get onto the site and had to verify that I'm human seven times and counting. In the end I gave up
Helpful Report
Posted 2 months ago
"We can't contact the warehouse." This isn't just poor customer service; it's a fundamental breakdown of their entire operation. The company has the audacity to present their inability to communicate with their own warehouse as if it's a normal, acceptable state of affairs. Let me be clear: it's not. It's a glaring sign of incompetence and mismanagement. It is not something normal, it might be for ao, but other companies are far better at tracking their orders.
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Posted 2 months ago
Terrible customer service without delivering the item and we have to pay for £20 for the delivery charge.
Helpful Report
Posted 3 months ago
Driver wouldn't deliver my fridge/freezer because it meant parking astride double yellow lines for a short period of time with his hazard warning lights on I live on a row of 30 terraced houses with no access to the rear, yet the other 29 all had their bulky deliveries made no problem
Helpful Report
Posted 3 months ago
They don't gave all money back and if you have more then 3 FAULT ITEMS you send back they block you do you can not buy from them and they don't tell you they don't like to gave customers there rights
Helpful Report
Posted 3 months ago
I ordered an American Fridge Freezer on the AO website including recycling & Installation. I advised AO that there were over 11 steps to my property. My delivery was scheduled for 7.00am today so I got up early to prepare for the delivery. I had to clear various pots and obstructions from the front steps and empty the fridge freezer in readiness for my-new appliance. The driver duly arrived around 7.20am came into my property opened the doors of my existing appliance and stated that he would not be able to take away my Frost Free Fridge freezer as the internal shelves were frosty! It was a little bit of condensation where the appliance had been turned off but was still cold. He took pictures and said that he would call Driverline who I assume is his agency that they work for. He said that the doors needed removing and would get his tools. The driver returned ten minutes later and said that he had carried out a risk assessment and was declining to deliver my new appliance as it was too heavy to carry up the steps without risking damage to his and his colleagues back. I pointed out to him that it is considerably lighter with the doors removed and that it was the same weight today as the day I ordered it and the steps were declared at point of order so what had changed? He said that they were self employed and were not interested in doing anything that could potentially give them a bad back. Unbelievable why are AO using random driver agencies who employ anyone they can to work for minimum wage on zero hours contracts which lead to this level of service as no one is invested in representing the company they are delivering for. Absolute shambles. In response to AO,s comments I would say that I completely understand that the drivers do not want to put themselves at risk,but would ask why you took the order in the first place which has caused me a lot of inconvenience and stress. I stated clearly that there were over 11 steps you knew the size and weight of the fridge freezer and took my money? I have lived in this property for nearly forty years and have had many appliances delivered without a fuss and would ask does the current attitude of your agency drivers mean that your company will no longer be in a position to service any future requirements that I may have?
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Posted 3 months ago
Had my fridge freezer replace and old taken away. The lads who came believe it to be baljeet and kapa did an amazing fantastic job even though my entry space was to narrow they took the extra time to do what they could. I would recommend ao because the delivery guys were honest respectful and very helpful. They are a credit to you guys. Thank you lads sorry my job took a lot of your time
Helpful Report
Posted 3 months ago
ao.com is rated 4.3 based on 4,155 reviews