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ao.com Reviews

4.3 Rating 4,179 Reviews
81 %
of reviewers recommend ao.com
4.3
Based on 4,179 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read ao.com Reviews
Visit Website

Phone:

0344 324 9222

Email:

customerservices@ao.com

Location:

AO World PLC 5a The Parklands Lostock
Bolton
BL6 4SD

Write Your review

ao.com 1 star review on 21st February 2025
R Taylor
ao.com 5 star review on 8th April 2024
Susan Heaton
ao.com 1 star review on 3rd April 2024
Nicola Henry
ao.com 1 star review on 24th February 2024
Karen Anderson
ao.com 1 star review on 27th November 2023
Phil
ao.com 1 star review on 29th October 2023
Darren
ao.com 1 star review on 28th December 2022
Lisa
127
Anonymous
Anonymous  // 01/01/2019
Over the last 2 years orderd many items From AO and never had any problems With there delivery items or service. Not orderd a item for 12 months and was very disappointed to see there delivery Slot boxers all wanting from £20 upwards For a delivery, and no free delivery boxers at all. There was a members box for £39 for free delivery for 12 months. After years of ordering many item Unfortunately I won't be ordering any more items from AO from now on.
Helpful Report
Posted 1 year ago
Ordered a washing machine from AO. They offered me a £20 voucher if I accepted a phone which I declined. Next day low and behold I got a rude call from this lot. When I wouldn't say what relation I was to the person he wanted he put the phone down.
Helpful Report
Posted 3 years ago
I would like to thank the crew number HEYV126 they were very pleasant lads they made my day to see someone happy in their work
Helpful Report
Posted 4 years ago
American fridge freezer delivered to where it wanted it, delivery crew Hey8 friendly and polite , plenty of notice given , 1st class service .
Helpful Report
Posted 4 years ago
On day of booked delivery (7am to 7pm) I was lulled into a false confidence by AOL's impressive website where all day I monitored the drivers progress and countdown of remaining deliveries. By 15.49 I was the next delivery expected to arrive within 60 minutes, then NOTHING. The site was no longer being updated by the driver. At 7pm I phoned the driver and got no response. Next day I phoned AOL and cancelled the order, who I have to say were efficient, polite and apologetic. Their help desk is the reason I have given AOL 3 stars rather than the 1 star the delivery service deserved
Helpful Report
Posted 4 years ago
Les+Craig Crew Number SPA35, Phoned to let me know when thay would be arriving, Very friendly and helpful.
Helpful Report
Posted 4 years ago
On 22/9/20 we had an double electric oven delivered by crew number CWPM25! we must say how brilliant they were and so so helpful, friendly, just great lads. the installation was extremely good. we always recommend ao as we have used them in the past. Great company, Great Staff!!!
Helpful Report
Posted 4 years ago
Excellent delivery service as usual on time, Professional, polite crew HEY64 well done ao.
Helpful Report
Posted 4 years ago
Crew AVV412 were excellent Response from Customer Service was slow and did not read my emails Also to say no new vacuum cleaners were available enemy they were offering them for sale the next day after collecting
Helpful Report
Posted 4 years ago
great delivery service , pleasant manner and social distancing adhered to. 10/10 most excellent SPV22
Helpful Report
Posted 4 years ago
Poor communication Ordered 4 item on Sunday told delivery would be on Friday, midweek received text...sit back relax items on way even listed the 4 items. Friday delivery arrived missing one item. Told ring customers services waste off time no one answered spoke to delivery guy by phone can he help 10 mins later receive call saying customer service will call back within 24 hours NO call back.. they do work weekends so Monday morning 7.59 ringing them to be told missing item out of stock. THEY HAD NEARLY A WEEK BUT SAID NOTHING and by the way at present its 3days before you can expect call back REALLY...AND CUSTOMERS NEED PROBLEMS LIKE THIS.
Helpful Report
Posted 4 years ago
Quick delivery, quick installation but... Quality of item very poor. Customer service even worse. I have broken washing machine. Can't return, can't keep it, no refund as item i use once, and only once as i can't use anymore broken machine.
Helpful Report
Posted 4 years ago
William & Jonathan AVV419 excellent guys very polite and friendly would recommend to anybody thanks guys
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Posted 4 years ago
AO delivery van telephoned when 30 minutes away. The 2 guys (Crew No. HEYV205) arrived on time and were excellent in lifting tall freezer into utility room, including removing packaging. Well done.
Helpful Report
Posted 4 years ago
AOL always has great sounding subject matter but when you start reading an article you're taken through a loooong series of chatter before you get to the subject matter. Because of that, I seldon finish reading any AOL article and have seriously considered changing carriers. Can you PLEASE get your writers to shorten the dull added paper fillers?? That would make AOL a much better server.
Helpful Report
Posted 4 years ago
Just had my fridge freezer delivered by Ash and Adam spv6000v, was a bit worried with all that is going on but couldn't have been more helpful ,first time I have used your company was very impressed with the service from delivery to the girls on the phones I spoke too especially Shannon
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Posted 5 years ago
very good delivery from crew HEYV 22 (Alan)
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Posted 5 years ago
Excellent service . The delivery crew ( HEY64) were so prompt .they rung me 30minutes before arrival .and carried the heavy items into my hallway .they didn't come right in due to social distancing . Would highly recommend .
Helpful Report
Posted 5 years ago
Received new fridge freezer. Paid for old one to be removed. My fridge and freezer are separate but together they are the same size as my new fridge freezer. Drivers refused to take both and only took the freezer saying they didn’t have space on the van. Spoke to customer services and they don’t see why they didn’t take both and have booked me in to get the fridge taken this week however this is an inconvenience that could have been avoided.
Helpful Report
Posted 5 years ago
Daniel and Callum, crew number SPV600E, were brilliant. Got our American fridge freezer through awkward doorways. Very courteous and helpful with their advice. Unfortunately, the product was already damaged when unpacked. Daniel and Callum were most helpful in dealing with this and explained our options clearly.
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Posted 5 years ago
ao.com is rated 4.3 based on 4,179 reviews