They say payments were declined but money left my bank account Ordered £1100 for the products, fridge, washing machine, and Dishwasher. The website said the order failed. Check my bank account money left my account. call them, they said the money will be returned to me in 5 workings, so I trusted and by phone, I placed another order, this time the guy told me the payment was declined, I checked my account, again money left, called my bank they say both transactions were authorized and gave me AUTHs codes so I could give AO so they could find the payments and refund. they decline to take the Auth codes and identify my payment. they push me out of calls with promises of calling me back with a solution, they never did, I keep calling then and they keep having different excuses, but refuse to return the money and or sends the goods. so I'm out of more than £2000 and unable to place an order in another place. I'm totally stuck. I won't be using this company again and I don't recommend it. it can happen to you and is really painful and frustrating as you feel powerless. I almost cried today.