First time using AO and will never use again. Ordered a 18th birthday present for next day delivery. Due to be delivered to my home. Then was informed would be delivered to the pick up point at nearest shop. 4 miles away between 12 and 1. 5pm that day recieved another update saying Driver failed delivery and would be sent back to depot. How can you have a failed delivery to a shop that is open until 10pm. Then informed is would be delivered to my home following day. Waited in all day to be told it was sent back to AO by mistake. Now been 6 days and still no delivery, waste of my annual leave sitting around for no show delivery and hours on phone. Worst of all a very disappointed son still waiting for his 18th birthday present 5 days after his birthday. Been told now being delivered tomorrow but tracker says been sent back again to AO. Avoid at all costs as this firm is a JOKE. Update Just as I thought, still no delivery and now told to waste another day waiting for it. Didnt think you could get any worse service than this and yet still manage it.