Ordered a Beko Tumble Dryer, Model DTLP71151W priced £333.10 from AO.com When the delivery drivers arrived with our dryer, we were told that he had accidentally delivered our tumble dryer to another customer by mistake. The drivers then left and came back around an hour later with our tumble dryer, however, it was unpackaged and damaged all down the one side. We rang customer services, who booked a replacement dryer in that coming Saturday (4 days later). On the Friday afternoon we received a call from customer services saying they couldn’t deliver it Saturday as they were fully booked (despite ours being booked in on that day). We now have to wait another week before our delivery….if it even arrives. To say AO are shambolic is an understatement. If Our replacement arrives damaged, they will be taking it back & give us a full refund. Avoid. NOT A HAPPY CUSTOMER AT ALL.