Avoid! Avoid! Avoid! We were promised the re-delivery of a cooker before Christmas. AO then reneged on this promise. We had to cancel the order and luckily Argos were more helpful. You never speak to the same person and have to go through the whole scenario time after time. They always 'apologise' but don't come up with any solutions. They have taken £39.99 from a disabled gentleman who took out 5 Star Membership only because he was buying 2 items. When only one item could be delivered before Christmas they refused to reimburse the 5 Star Membership. £39.99 is not much to AO but it is a lot to somebody on benefits. I'd never recommend this company.