Will never use them again. Bought a washing machine as Xmas present, along with their 5-star membership (to make sure it was delivered in time), and they moved the delivery date twice without telling me. Eventually they told me I'd get it on 27th January! So with Xmas ruined, I cancelled the order and the membership, asking to be refunded for both. Was told I would be (and have emails confirming that), but have just been told today – a month later – that I won't get the membership refunded, as it was a few days past their cut off date when I decided enough was enough. For a company worth £360 million, you'd think they could admit when they're in the wrong and take each case as it comes. But all you can do is talk on a phone to someone who doesn't care, so you're at their mercy. Avoid.