I ordered a washing machine for a tenant , and had a time slot of 7am -7pm . Was advised i would get a text on the day for a window- which i did. The person had taken the day off work to accept the delivery. At approx 6pm got a missed call an number not recognised. I called it back twice within 15 minutes and left a voicemail. I then got a call from ao, and then a voicemail was left to say that because a pre call was not answered the delivery would have to be rescheduled. I called ao back, and was then told that the delivery attempt was made but there was no answer. I asked them to call the driver back and ask him to go back as the tenant had been home all day. I was put on hold for several minutes, to be then told that they could not get hold of the driver. I then gave this person the last 3 digits of the missed call i had had, and she confirmed it was the driver. I was then offered rescheduled new delivery, to which i obviously refused, having no confidence in this company. No empathy, at the fact someone had been there all day , only to be fobbed off and told there was an attempted delivery. Shocking service, shocking customer, and will never order from them again!