**AVOID ORDERING FROM AO** I'd recommend looking elsewhere to AO if you want your items to turn up or your money at least returned. I ordered a laptop from AO, received confirmation of the order being completed and then a few days later, the money was refunded to our account with no explanation. We followed this up with a call to be told that we needed to provide a bank statement from the account holder (which at no point we were asked for), and as we didn't supply it then our order was refunded. We then tried to re-order the laptop, and to try and head off the problem we then contacted AO directly ourselves, who asked us to send a statement of the bill payers account to Order Review email address. The Order review team are still referencing the old order, which they have already refunded, and won't progress with confirming or refunding the new order. Even giving the dates of the new order (29th November) they're claiming that this was refunded on 26th November?! Awful experience, very unhelpful staff, still waiting on a refund. We've ended up getting the laptop we were looking for from Very which was much easier.