I recently purchased a TV from AO. Got delivered at 12 pm and called them at 3 pm to return. Since I have turned ON the TV and the model did not have the necessary apps i had to return. They cut 20% of the TV cost since they mark the item as used. I am ending up paying 128 pounds for the 640 pounds TV which is nowhere return to have mentioned such huge percentage will be deducted from the refund. They offered me a exchange for 10% but since I am totally dissatisfied I am okay to take the loss than to fall for their scam. Never buying from AO again in my life. One experience is worth for life.