3 OUT OF 6 APPLIANCES ARRIVED DAMAGED! One damaged item I could see, possibly, but 3 out of 6? That's 50%, and 50% is not a passing grade! The whole ordeal left me wondering if they were selling me second-hand goods! We just moved into our new home, and I outfitted the entire kitchen through AO. Three out of six appliances arrived damaged. For one of the damaged items I accepted a discount. For the other two items, I returned them and since it was going to take a too long for AO to replace them, I went to one of their competitors to have them replaced. One of the items was out of stock with no projected restock date in sight. We live in Northern Ireland and the turn around from ordering your item through AO to actually receiving it is not good. To get AO to arrange for pick up of the items took two weeks. I had to phone multiple times while these two damaged appliances sat in our kitchen taking up space that we cannot spare. Some of the customer service agents were not very helpful. One customer service agent referred to Norther Ireland as an "International shipment"...well that didn't go down too well with me and I reminded the agent that we live in the UK, the same country as himself. Never again.