Very difficult return process for damaged items! First you have to email photos. Then you have to call customer service. Having waited 30min to get through, customer service told me that they will send me a form that I need to fill in, then I need to send it to the damage team and they would be in touch with further instructions! I am shocked with this long and convoluted process. While returns for unwanted items can be easily requested online, for damaged items they have this long and difficult process, which puts me off from ever ordering anything again from this web site!