I have lots of appliances from AO with no problems at all. The website is easy to use and the people friendly. I ordered a tall Indesit freezer and got it on the allocated day with notification by text of my 4 hour time slot then a call from the driver with their eta. I paid for the packaging to be taken away as I didn't want the hassle of going to the tip. my new freezer is replacing my chest freezer which is going to my son which frees up some space in the pantry for another appliance. My plan was (note I say 'was') to plug in my new one so I could transfer the contents from one to the other which I explained to the delivery guy. Well! Because of the way it has been placed- albeit temporarily- the plug us now backed up against the wall. My son has got to come all the way over tomorrow to pull it back out of the pantry, plug it in and then push it back in again until I can use it. I would have given 5 stars if it hadn't been for this.