Bought an AEG washing machine in September. Delivery was fine and the washing machine is brilliant however I have now discovered that the hose which came with the machine was not used and they just connected the machine to the old hose. We have now found out that this has been leaking badly for some time, so much so that the water has seeped through the kitchen wall and flooded under the laminated floor in our bathroom. Called the number for the service plan (call them out for anything said the man) and they don't cover the pipe as it is not part of the machine. Personally I think it's a vital part as the machine won't work without water. Will be complaining to AO on Monday